| Version | Date Released | Features and Enhancements | Resolved Issues | Downloads |
|---|---|---|---|---|
| 19.11.8 | 10 September 2020 | ✓ | ✓ | |
| 19.11.7 | 3 August 2020 | ✓ | ✓ | ✓ |
| 19.11.6 | 24 April 2020 | ✓ | ✓ | |
| 19.11.5 | 22 April 2020 | ✓ | ✓ | ✓ |
| 19.11.4 | 6 April 2020 | ✓ | ✓ | |
| 19.11.3 | 20 March 2020 | ✓ | ✓ | |
| 19.11.2 | 12 March 2020 | ✓ | ✓ | |
| 19.11.1 | 29 January 2020 | ✓ | ✓ | |
| 19.11.0 | 13 December 2019 | ✓ | ✓ | ✓ |
Overview
Journey Workspaces v19.11.0 is now generally available. This new Workspaces release utilizes powerful REST APIs from the Journey Manager platform and is intended to be compatible with both Journey Manager v19.05 and v19.11.
This release includes many new features and enhancements targeted at processing agents, helpdesk agents, assisted channel staff and group managers, such as enhancements to the multi-applicant / multi-product interface, enhancements to the supported actions, a new SLA reporting feature, the ability to recover and withdraw applications, improvements to the console error reporting for debugging, and many more minor enhancements based on client services feedback.
Prerequisite – An environment running Journey Manager v19.05 / v19.11.
Note: There are some minor changes to the structure of the configuration which require care to be taken while migrating from Workspaces v19.05 to v19.11. For details, refer to the migration guide in the Workspaces technical documentation.
What is Journey Workspaces?
Journey Workspaces is a review and approval portal for banking staff, designed to support resolution and customer service activities for account opening and onboarding.
Workspaces enhances the bank customer experience and improves banking staff productivity by increasing efficiency and accuracy of the application review process, often a source of onboarding delays and customer dissatisfaction.
Journey Workspaces is an integral module of the Journey Manager platform, designed to create outstanding banking customer acquisition and onboarding journeys.
Who are the Targeted Users?
Workspaces v19.11.0 provides features for several user types or personas.
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Processing Staff |
Workspaces offers review capabilities for pending applications that need manual action |
Support |
Helpdesk Staff |
Workspaces allows support staff to find applications quickly and easily when responding to enquiries |
Assist |
Assisted Channel Staff |
Workspaces allows assisted channel staff to kick start the application process and track application progress |
Manage |
Managers / Supervisors |
Workspaces provides tasks management capabilities for managers |
ReviewWhat's New?
The Workspaces v19.11 release includes a number of key new features and improvements.
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Multi-applicant / multi-product interface |
An improved interface for viewing applications with multiple applicants and products |
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Workspaces actions |
Enhancements to the supported actions that now offers custom actions and permission control |
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Withdraw an application |
The ability to withdraw a saved application from Workspaces |
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Recover an application |
The ability to recover an abandoned application from Workspaces |
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Console error reporting | Detailed console reporting of configuration errors that eases the effort required by solution builders to debug configuration issues |
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Application SLA | The ability to add a visual indicator in the application listing screen to keep track of crucial service indicators like application SLA |
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Documents card | An enhanced documents card interface and configuration that supports options to include / exclude certain documents using pattern matching |
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Templates | Improved out-of-the-box templates for processing staff, helpdesk staff, assisted channel staff and manager personas |
Release Details
19.11.8
Resolved Issues
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19.11.7
Features and Enhancements
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Key |
Summary |
Description |
|
NWS-1847 |
Add a post message service for closing the modal window from external form |
Minor enhancement to allow solution builders to close the modal from external forms using a simple post message call as below: Code snippet: window.parent.postMessage({close: true}, '*'); |
|
NWS-1864 |
Pass the locale settings to the modal screen |
Minor enhancement to allow passing of Workspaces locale information to the forms rendered inside the modal window. Code snippet: var locale; }, false) |
Resolved Issues
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19.11.6
Resolved Issues
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19.11.5
Features and Enhancements
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Key |
Summary |
Description |
|
|
Implement full name with the email address in the assign drop-down menu |
Minor enhancement to display the user's name in the assign drop-down menu which will allow managers to easily locate the staff to assign the task |
Resolved Issues
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19.11.4
Resolved Issues
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19.11.3
Resolved Issues
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19.11.2
Features and Enhancements
|
Key |
Summary |
Description |
|
Enhancements to custom card links with type download |
Minor enhancement to the custom card to support new link type called "download" Supported downloadable file formats - json, xml, docx, zip, jpeg, png, html, pdf |
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|
A refinement to space configuration to view corresponding transaction details |
A minor enhancement that allows loading the same transaction as the one selected from the listing screen. This can be enabled at a space level by setting the attribute "loadLatestTxn":false |
|
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Enhancements to the keyword search |
Modified the behavior of the search to explicitly press enter key after entering the keyword to search instead of automatically triggering the search after a brief pause in typing |
Resolved Issues
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19.11.1
Resolved Issues
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19.11.0
Features and Enhancements
|
Key |
Summary |
Description |
|
Minor enhancements based on feature request |
Minor fixes and enhancements based on the client services feedback for the 19.05 release Key Items:
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Recover the abandoned application |
An ability to recover the abandoned application from Workspaces and put them into saved state |
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Withdraw the saved application |
An ability to withdraw the saved application from Workspaces and put them into abandoned state |
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Timeline refinements |
UI enhancements to the timeline component based on UI/UX research and feedback |
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Improvements to the Workspaces error configuration |
A new feature to get a detailed report in the browser console for configuration errors that eases the debugging process |
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Enhancements to the multi applicant / product interface |
Revamped the support for configuring the multi applicant/product interface in the Workspaces that offers easy access to applicant details and the products they have selected for the application process |
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Enhancements to the Workspaces actions |
Enhancements to the Workspaces actions that includes
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Feature enhancements based on client services requests |
Enhancements based on the client services requests Key Items:
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SLA for the applications |
An ability to have a visual indicator in Workspaces to denote the urgency of the applications to be processed which would aid in meeting the service level agreements defined (SLA) for the application |
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Workspace framework enhancements |
Enhancements the application framework Key Items:
|
Resolved Issues
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Downloads
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