Sign In   Register

This version is now End of Life.
Version Date Released Features and Enhancements Resolved Issues Downloads
19.11.8 10 September 2020
19.11.7 3 August 2020
19.11.6 24 April 2020
19.11.5 22 April 2020
19.11.4 6 April 2020
19.11.3 20 March 2020
19.11.2 12 March 2020
19.11.1 29 January 2020
19.11.0 13 December 2019


Journey Workspaces v19.11.0 is now generally available. This new Workspaces release utilizes powerful REST APIs from the Journey Manager platform and is intended to be compatible with both Journey Manager v19.05 and v19.11.

This release includes many new features and enhancements targeted at processing agents, helpdesk agents, assisted channel staff and group managers, such as enhancements to the multi-applicant / multi-product interface, enhancements to the supported actions, a new SLA reporting feature, the ability to recover and withdraw applications, improvements to the console error reporting for debugging, and many more minor enhancements based on client services feedback.

Prerequisite – An environment running Journey Manager v19.05 / v19.11.

Note: There are some minor changes to the structure of the configuration which require care to be taken while migrating from Workspaces v19.05 to v19.11. For details, refer to the migration guide in the Workspaces technical documentation.

What is Journey Workspaces?

Journey Workspaces is a review and approval portal for banking staff, designed to support resolution and customer service activities for account opening and onboarding.

Workspaces enhances the bank customer experience and improves banking staff productivity by increasing efficiency and accuracy of the application review process, often a source of onboarding delays and customer dissatisfaction.

Journey Workspaces is an integral module of the Journey Manager platform, designed to create outstanding banking customer acquisition and onboarding journeys.

Who are the Targeted Users?

Workspaces v19.11.0 provides features for several user types or personas.


Processing Staff

Workspaces offers review capabilities for pending applications that need manual action


Helpdesk Staff

Workspaces allows support staff to find applications quickly and easily when responding to enquiries


Assisted Channel Staff

Workspaces allows assisted channel staff to kick start the application process and track application progress


Managers / Supervisors

Workspaces provides tasks management capabilities for managers

What's New?

The Workspaces v19.11 release includes a number of key new features and improvements.


Multi-applicant / multi-product interface

An improved interface for viewing applications with multiple applicants and products

Workspaces actions

Enhancements to the supported actions that now offers custom actions and permission control

Withdraw an application

The ability to withdraw a saved application from Workspaces

Recover an application

The ability to recover an abandoned application from Workspaces
whatsnew-1911-6 Console error reporting Detailed console reporting of configuration errors that eases the effort required by solution builders to debug configuration issues
whatsnew-1911-6 Application SLA The ability to add a visual indicator in the application listing screen to keep track of crucial service indicators like application SLA
2275 Documents card An enhanced documents card interface and configuration that supports options to include / exclude certain documents using pattern matching
0083 Templates Improved out-of-the-box templates for processing staff, helpdesk staff, assisted channel staff and manager personas

Release Details


Restricted content

You need to login to access this content. If you still don't have access after logging in, you can request it by posting a new question and selecting the access you need in the Type dropdown.


Got a good idea for improvement?

Submit your Idea