| Version | Date Released | Features and Enhancements | Resolved Issues | Downloads |
|---|---|---|---|---|
| 19.05.9 | 4 May 2020 | ✓ | ✓ | |
| 19.05.8 | 27 Mar 2020 | ✓ | ✓ | |
| 19.05.7 | 17 Mar 2020 | ✓ | ✓ | |
| 19.05.6 | 4 Feb 2020 | ✓ | ✓ | |
| 19.05.5 | 20 Dec 2019 | ✓ | ✓ | ✓ |
| 19.05.4 | 26 Nov 2019 | ✓ | ✓ | |
| 19.05.3 | 21 Oct 2019 | ✓ | ✓ | |
| 19.05.2 | 27 Sep 2019 | ✓ | ✓ | |
| 19.05.1 | 31 July 2019 | ✓ | ✓ | |
| 19.05.0 | 12 July 2019 | ✓ | ✓ | ✓ |
Overview
Journey Workspaces v19.05.0 is now generally available. This new Workspaces release utilizes powerful new REST APIs from the Journey Manager v19.05 platform.
This release includes new features targeted at processing agents, helpdesk agents, assisted channel staff and group managers such as role-based access control, task management, application kick-start and many other enhancements to the Workspaces v18.11 release. You can view the Workspaces v19.05 Upgrade video to learn about the new and improved features in this release.
Pre-requisite – Environment running Journey Manager v19.05
What is Journey Workspaces?
Journey Workspaces is a review and approval portal for banking staff, designed to support resolution and customer service activities for account opening and on-boarding.
Workspaces enhances the bank customer experience and improves banking staff productivity by increasing efficiency and accuracy of the application review process, often a source of on-boarding delays and customer dissatisfaction.
Journey Workspaces is an integral module of the Journey Manager platform, designed to create outstanding banking customer acquisition and on-boarding journeys.
Technical documentation for the Workspaces v19.05 release is available, with an updated user guide available soon.
Who are the Targeted Users?
Workspaces v19.05.0 provides features for several user types or personas.
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|
Processing Staff |
Workspaces offers review capabilities for pending applications that need manual action |
Support |
Helpdesk Staff |
Workspaces allows support staff to find any application that needs further assistance quickly and easily |
Assist |
Assisted Channel Staff |
Workspaces allows assisted channel staff to kick start the application process and track application progress |
Manage |
Managers / Supervisors |
Workspaces provides tasks management capabilities for managers |
ReviewWhat's New?
The Workspaces v19.05 release includes a number of key new features and improvements.
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Role based spaces |
An improved interface for viewing applications with multiple applicants and products |
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Task management |
Enhancements to the supported actions that now offers custom actions and permission control |
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Kickstart applications |
The ability to withdraw a saved application from Workspaces |
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Key Info card |
The ability to recover an abandoned application from Workspaces |
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Multi applicant support | Detailed console reporting of configuration errors that eases the effort required by solution builders to debug configuration issues |
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Application Timeline | The ability to add a visual indicator in the application listing screen to keep track of crucial service indicators like application SLA |
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Documents card | An enhanced documents card interface and configuration that supports options to include / exclude certain documents using pattern matching |
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Templates | Improved out-of-the-box templates for processing staff, helpdesk staff, assisted channel staff and manager personas |
Release Details
19.05.9
Resolved Issues
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19.05.8
Resolved Issues
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19.05.7
Features and Enhancements
|
Key |
Summary |
Description |
|
NWS-1582 |
Enhancements to custom card links with type download |
Type: Minor enhancement Requested by HSBC Team Status - Available |
|
NWS-1572 |
Enhancements to the keyword search |
Type: Minor enhancement Requested by HSBC Team Status - Available |
|
NWS-1549 |
Support for custom relative date format |
Type: Minor enhancement Requested by HSBC Team Status - Available |
19.05.6
Resolved Issues
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19.05.5
Resolved Issues
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19.05.4
Resolved Issues
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19.05.3
Resolved Issues
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19.05.2
Resolved Issues
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19.05.1
Resolved Issues
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19.05.0
Features and Enhancements
|
Key |
Summary |
Description |
|
NWS-893 |
Top level filter by scope |
Allows workspaces to query for any transactions inside the organization (this will allow workspaces to co-exist with legacy workspace) |
|
NWS-897 |
Compatibility check for IE 11 browser |
IE 11 - Support |
|
NWS-912 |
Enhancements to the custom card (key and link) |
Custom card now supports links for key-value pairs and tables |
|
NWS-954 |
Configuration driven user interface (Action buttons) |
Added support for additional Workspaces configuration elements:
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NWS-960 |
Configuration driven user interface (Queue selector) |
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NWS-961 |
Configuration driven user interface (Views) |
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NWS-989 |
Configuration for the global filters |
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NWS-991 |
Configuration driven user interface (Key info section) |
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NWS-990 |
Develop the storybook for choosing the icons |
Added icon storybook for picking icons for configurable items |
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NWS-1009 |
Configuration settings for preload contents in the listing screen |
Added configuration setting for specifying whether to pre-load contents in the view |
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NWS-1013 |
Enhancements for loading the details screen for all spaces |
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NWS-1014 |
Enhancements for the search component in listing screen |
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NWS-1015 |
Enhancements to the documents component |
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NWS-1017 |
UI enhancements to filter button |
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NWS-1016 |
Enhancements to the application timeline component |
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NWS-1023 |
UI enhancements to the views |
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NWS-1033
|
Handling the timezone in workspace |
Added support for timezone for fetching data from the system |
|
NWS-1034 |
Handling the fallback for configuration mappings |
Added fall-back support to the mappings in workspaces configuration |
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NWS-1036 |
Enhancement to the loading of the detail page cards |
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NWS-1037 |
Enhancements to the receipts viewer component |
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NWS-1038 |
Develop the task assignment for managers |
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NWS-1039 |
Develop the form creation for assisted channel |
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NWS-1040 |
Develop the view form action button |
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NWS-1048 |
Develop the permission controlled actions |
Actions in Workspaces are controlled by business logic. Refer to the story for details. |
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NWS-1050 |
Enhancing the API error display |
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NWS-1051 |
Enhancements to the cards for multi applicants |
|
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NWS-1053
|
Build the workspaces templates for 19.05 |
Following out-of-the-box template support added:
|
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NWS-1064 |
Custom name for the global filters |
Added support for specifying custom name for global filters |
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NWS-1069 |
UI for the application timeline component |
|
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NWS-1070 |
Configuration settings for excluding job steps from timeline |
Added support to exclude job steps from appearing in the timeline panel |
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NWS-1072 |
Enhancements to the workspaces theme |
Temenos theme is the default workspaces theme |
|
NWS-1077 |
Assign roles to the space configuration |
Added support to control the spaces by user’s JM role |
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NWS-1080 |
Handling for unassigned workspace user roles |
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NWS-1083 |
Enhancements to the cards for multi applicants |
|
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NWS-1097 |
Handling for undefined global filter in space |
|
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NWS-1135 |
Traversing of deep json structures in the space property |
Added support for mapping elements by parsing deep JSON in properties |
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NWS-1157
|
Global config 'spaces' to support group list |
Added support to control the spaces by user’s group assignment in JM |
|
NWS-1168 |
Change the email address to login name for task assignment |
Added support to assign tasks based on user’s login name instead of email address |
Resolved Issues
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Downloads
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