| Version | Date Released | Features and Enhancements | Resolved Issues | Downloads |
|---|---|---|---|---|
| 19.05.9 | 4 May 2020 | ✓ | ✓ | |
| 19.05.8 | 27 Mar 2020 | ✓ | ✓ | |
| 19.05.7 | 17 Mar 2020 | ✓ | ✓ | |
| 19.05.6 | 4 Feb 2020 | ✓ | ✓ | |
| 19.05.5 | 20 Dec 2019 | ✓ | ✓ | ✓ |
| 19.05.4 | 26 Nov 2019 | ✓ | ✓ | |
| 19.05.3 | 21 Oct 2019 | ✓ | ✓ | |
| 19.05.2 | 27 Sep 2019 | ✓ | ✓ | |
| 19.05.1 | 31 July 2019 | ✓ | ✓ | |
| 19.05.0 | 12 July 2019 | ✓ | ✓ | ✓ |
Overview
Journey Workspaces v19.05.0 is now generally available. This new Workspaces release utilizes powerful new REST APIs from the Journey Manager v19.05 platform.
This release includes new features targeted at processing agents, helpdesk agents, assisted channel staff and group managers such as role-based access control, task management, application kick-start and many other enhancements to the Workspaces v18.11 release. You can view the Workspaces v19.05 Upgrade video to learn about the new and improved features in this release.
Pre-requisite – Environment running Journey Manager v19.05
What is Journey Workspaces?
Journey Workspaces is a review and approval portal for banking staff, designed to support resolution and customer service activities for account opening and on-boarding.
Workspaces enhances the bank customer experience and improves banking staff productivity by increasing efficiency and accuracy of the application review process, often a source of on-boarding delays and customer dissatisfaction.
Journey Workspaces is an integral module of the Journey Manager platform, designed to create outstanding banking customer acquisition and on-boarding journeys.
Technical documentation for the Workspaces v19.05 release is available, with an updated user guide available soon.
Who are the Targeted Users?
Workspaces v19.05.0 provides features for several user types or personas.
|
|
Processing Staff |
Workspaces offers review capabilities for pending applications that need manual action |
Support |
Helpdesk Staff |
Workspaces allows support staff to find any application that needs further assistance quickly and easily |
Assist |
Assisted Channel Staff |
Workspaces allows assisted channel staff to kick start the application process and track application progress |
Manage |
Managers / Supervisors |
Workspaces provides tasks management capabilities for managers |
ReviewWhat's New?
The Workspaces v19.05 release includes a number of key new features and improvements.
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Role based spaces |
An improved interface for viewing applications with multiple applicants and products |
 |
Task management |
Enhancements to the supported actions that now offers custom actions and permission control |
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Kickstart applications |
The ability to withdraw a saved application from Workspaces |
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Key Info card |
The ability to recover an abandoned application from Workspaces |
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Multi applicant support | Detailed console reporting of configuration errors that eases the effort required by solution builders to debug configuration issues |
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Application Timeline | The ability to add a visual indicator in the application listing screen to keep track of crucial service indicators like application SLA |
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Documents card | An enhanced documents card interface and configuration that supports options to include / exclude certain documents using pattern matching |
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Templates | Improved out-of-the-box templates for processing staff, helpdesk staff, assisted channel staff and manager personas |
Release Details
Downloads
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