Temenos Journey Manager End-of-Life Policy

   PlatformApplicable to all products in Temenos Journey Manager.  |   All Personas |  All versions This feature is related to all versions.

Each Temenos Journey Manager (TJM) release reaches its End-of-LifeEnd-of-life (EOL) is a term used with respect to a product supplied to customers, indicating that the product is in the end of its useful life (from the vendor's point of view), and a vendor stops marketing, selling, or rework sustaining it. (EOL) date 3 years after its General AvailabilityGeneral availability (GA) is the marketing phase when all commercialization activities pertaining to the software product have been completed and it is available for purchase. It is also known as production release. (GA) date.

This policy relates to our core product modules, including:

And legacy product modules, including:

Each Temenos Journey Manager (TJM) module has its own release numbering and GA dates.

All Temenos Journey Manager (TJM) releases are supported and maintained until their EOL date. After that, out-of-support releases will be supported only to facilitate an upgrade to a supported release.

Support Period Support & Maintenance
Normal support

Release to EOL date
(years 1 to 3)

  • Full access to the support portal per your support package
  • Monthly Maintenance Release available against the most recent major release version only
  • For older Manager releases - Critical issues fixed on request and with approval from the Product Owners and company management
  • Access to new releases

No support

After Support Period
(years 4+)

  • No support
  • Access to new releases

Feature and Maintenance Releases

New features are added to our products in major releases only. These features are not backported to previous releases. For example, features added in release version 23.10.0 will not be available in release version 23.04.x.

Maintenance releases provide fixes and security improvements. Monthly Maintenance Releases are available against the most recent major version only, unless, in our view, there is a significant reason to patch a previous release, such as a major security issue or critical bug fixes. For example, a fix in 21.11.2 will not be ported to 21.05 unless there is a significant reason to do so.

Release Notes

Release notes, identifying new features, improvements and fixes, are available for all release versions of all our products.

Feature Lists

Feature lists are available for Manager, Maestro, Analytics and Workspaces, with features grouped for each major release.

End-of-Life Schedules

The following are the End-of-Life schedules for our products. Click a link in the Release column to view the release notes for that release.

Journey Manager Supported releases

Release GA Release Date EOL Date

23.10

Dec 21, 2023

Dec 21, 2026

23.04

Jun 16, 2023

Jun 16, 2026

22.10

Nov 16, 2022

Nov 16, 2025

22.04

Jun 8, 2022

Jun 8, 2025

21.11

Dec 3, 2021

Dec 3, 2024

21.05

June 15, 2021

June 15, 2024

View Unsupported EOL Manager releases

Journey Maestro Supported releases

Release GA Release Date EOL Date
23.10

Dec 21, 2023

Dec 21, 2026

23.04

Jun 16, 2023

Jun 16, 2026

22.10

Nov 16, 2022

Nov 16, 2025

22.04

Jun 8, 2022

Jun 8, 2025

21.11

Dec 3, 2021

Dec 3, 2024

21.05

July 6, 2021

July 6, 2024

View Unsupported EOL Maestro releases

Journey Workspaces Supported releases

Release GA Release Date EOL Date
23.10

Dec 21, 2023

Dec 21, 2026

23.04

Jun 16, 2023

Jun 16, 2026

22.10

Nov 16, 2022

Nov 16, 2025

22.04

Jun 8, 2022

Jun 8, 2025

21.11

Jan 14, 2021

Jan 14, 2024

21.05

No release

 

View Unsupported EOL Workspaces releases

Journey Maestro Support for End-of-Life AngularJS Releases

Support for AngularJS officially ended on 31 December 2021, per an announcement on the official AngularJS website: AngularJS - Version Support Status. This means that security patches and fixes will no longer be provided by the AngularJS project. It does not mean AngularJS apps will stop working. All AngularJS applications that work now, will continue to work in the future. For more information, see Stable AngularJS and Long Term Support.

Journey Maestro uses AngularJS as its underlying web framework. Temenos will continue to support Maestro after the AngularJS EOL. Below is an outline of Temenos' strategy and commitment to fully support the Journey Maestro product after the AngularJS EOL and into the foreseeable future.

Temenos is currently in negotiation with a third-party support provider to provide a commercial support contract, service level agreement, and license for a version of AngularJS that is maintained by the third-party through to at least 2026 (with an option to extend). The commercial support is identical to what we currently receive and covers security weaknesses and fixes caused by web browser and jQuery changes. This version of AngularJS will be included in the 2021 Q4 Maestro release, Maestro 21.11.

As new AngularJS patches are made available, Temenos will continue to apply these patch versions to Maestro with appropriate regression testing. We do not anticipate any impact to Journey Maestro customers.

Transact Composer

View Unsupported EOL Composer versions

TransactField App

View Unsupported EOL TransactFieldApp versions

 

Next, learn about our product support.