Operations Overview

   Journey Manager (JM) The transaction engine for the platform.  |    System Manager / DevOps  |  All versions This feature is related to all versions.

IT operations refers to a set of processes and services provided by a business's IT department to support the business' IT hardware and software. Manager includes features that support IT operations for Temenos Journey Manager (TJM) solutions. These features allow you to manage and keep track of all transactions associated with user form submissions.

A Journey Support Team can use Manager's operations functionality to search for transactions, track user submissions, and troubleshoot production issues. They can also perform the following maintenance activities:

• Change a transaction status
• Abandon a transaction
• Configure form abandonment
• View form submission data
• View collaboration jobs

You can quickly check a form transaction and then drill down into its details, such as:

• Transaction status and update it as needed
• Form sessions of the transaction
• Transaction history
• Form XML data of the transaction
• Form Data Extract of a submitted form
• Attachments that are part of the transaction
• Groovy log messages related to the transaction
• Events related to the transaction
• Properties related to the transaction
• Transaction timeline

Manager also provides variable reporting capabilities so you can see how the system runs and performs.

Next, learn how to use transaction support search.