Change Transaction Status

Journey Manager (JM) The transaction engine for the platform. | System Manager / DevOps | All versions This feature is related to all versions.

Manager allows you to change a status of a form transaction manually, for example, change its status from an abandoned to a saved status.

Note

Only a Manager administrator can change an abandoned transaction status to Saved.

Manager provides you with the following methods to change a transaction status:

Method 1

To change a transaction status :

Select Operations > Form Transactions, or select Operations > Saved Transactions, or select Forms > Form.
Locate a form and click ID in the Latest Transactions section.
Find a transaction you want to update and click View.
Select the Transaction Status tab.
Select a desired form status from the Form Status dropdown list, which can be: Saved or Abandoned.
Click Save to update the changes.
Check the updated transaction status in either abandoned transactions or saved transactions.

To change a transaction status:

Select Operations > Abandoned Transactions.
Locate a transaction and click Make Abandoned Transaction Saved.
Click OK to confirm. The transaction is moved from the abandoned transactions to the saved transactions.