Journey Workspaces

As an integral module of the Temenos Journey Manager platform, Journey Workspaces is designed to enable outstanding omnichannel journeys for banking customer acquisition and onboarding. Workspaces enhances the bank customer experience and improves banking staff productivity by increasing efficiency and accuracy of the application review process, often a source of onboarding delays and customer dissatisfaction. Out of the box, Workspaces includes the features you need to help you accomplish these business objectives.

Workspaces is available in two variations:  Journey Workspaces and Journey Applicants.

Journey Workspaces is a review and approval portal for authenticated bank staff, supporting resolution and customer service activities for account opening and customer onboarding.

checklist Task Review: Review capabilities for pending applications that need manual action.

headset_mic Helpdesk: Support staff can quickly and easily find any application to provide assistance.

accessibility_new Assisted Channel: Assisted channel staff can kick start the application process and monitor progress.

supervised_user_circle Manage: Task management capabilities for managers and supervisors.

Journey Applicants is a self-service portal where authenticated non-bank users can manage applications.

person Applicants: Create applications, handle follow-up requests, and keep track of application progress.

Latest release

Up-to-date documentation is available for the latest release.

Supported releases

The following recent releases are still officially supported.

Older releases

These older releases have reached end-of-life (EOL) and are no longer supported.