Journey Analytics Features

Using the Export view, the user can now export custom Milestone and Segmentation data. The data is exported to CSV and can be used for analysis outside the Journey Analytics application.

Timeline view now displays a Benchmark which is derived from applicant behaviour from trusted form solutions to give a performance snapshot of the industry for the year.

Users can now keep track of Segment Whitelist configuration using the new file upload support.

With new benchmarks within the Timeline view, customers are able to gauge their performance against relevant metrics from other customers.

In 23.04 Journey Analytics is ready to support multi-tenanted Journey Manager instances via Organisations. Any issues around Segmentation of Journey Analytics data is also isolated by Organisation.

Improvements have been made to task processing in our GCP queues to provide better error logging and clean up of old tasks.

The navigation menu is now found under a new hamburger style menu button, which allows more screen real estate to be used for the data, and to be more usable on smaller screens and devices.

These options have been enhanced to allow sorting using Form Code and Last Updated, and allow both ascending and descending sorting directions.

The Scope Selector now displays the form code with each form making it easier to correctly identify the form you want to analyse.

Custom period date selector displays a single view for start and end date selection.

Today option provided for the period with Last Day being renamed to Yesterday.

For multi-organisation clients the organisation name is displayed with the form name in the form version selector.

Sorting forms in the form version selector is also available for multi-organisation clients. Forms can be sorted by organisation name or form name.

A/B Testing was renamed to Custom Reports.

This view is a customizable dashboard that makes it easy to compare the performance of your application versions, across many different metrics in a single view. Additional reports have been added to the view, such as:

Transaction Recovery Support - Query changes were made to the Journey Analytics backend to support Workspace transaction recovery. This means that Abandoned transactions that were subsequently completed (recovered), will be reflected accurately in the Journey Analytics views.

Help Tooltips - We improved help tooltips by ensuring a consistent look and feel to tooltips throughout the application. We also added more clarity to some areas via help text, namely the Period selector.

Export Column Ordering - This new enhancement ensures that the order in which metrics (columns) are selected in the Export View UI, is reflected in the downloaded CSV.

Segment filtering - Added to the Global Filter Panel to allow users to view different segments of their analytics data.

Job filtering - Added to the Cohorts filter on the Global Filter Panel to allow users to filter by one or more collaboration jobs, or versions of jobs.

Last Analysis - Added to the Journey Analytics banner to show the date and time the analytics data was last consolidated and updated. It typically runs hourly.

Insights has a brand-new user interface that brings together modern best practices to deliver a refreshed user experience. This was achieved by a major redesign of the Insights' frontend.

This new user interface is called Visualizer, and will replace the Dashboard user interface from previous versions.

Insights extends support for event collection to include Open UX applications, including Out Of The Box React implementations, such as Springboard implementations and framework agnostic wrappers for ECCL integration.

This means that open UX applications can now be analyzed using Insights, the same way Maestro applications can be analyzed.