Export View
Journey Analytics The behavioural analytics tool. | Analytics User | Latest Version Latest version 23.04.0 cloud hosted.
The Journey Analytics Export View, allows you to export analytics reports to CSV with the ability to select the granularity of your reports and retrieve exports for multiple applications in a single file. This feature has been designed specifically to export the raw Journey Analytics data into a CSV file to perform further analysis.
Use the scope and period selectors to choose the application or forms and time period you want to analyze, then select the Report Type, Metrics and any Groups you want to show in the exported file.
To display the Export View:
- Select Export from the Navigation Panel.
- Select the application and time period to analyze.
- Select the type of report you want using the export options.
- Click Export. The Export button will be enabled when at least one Metric is selected.
- The CSV file is downloaded to your Downloads folder.
Export Report Types
| Report Type | Description |
|---|---|
|
Form Statistics |
Include a summary of both field and section level statistics. This option exports a sum of all selected metrics for the selected scope. |
|
Section Statistics |
Include section level statistics if the user interacts with any field in the section. This option breaks down the data at the section level for the selected scope and metrics. |
|
Field Statistics |
Include field level statistics for all fields in the application. This option breaks down the data at the field level for the selected scope and metrics. |
|
Milestone Statistics |
Exports statistics for all milestones for the selected scope. |
|
Segmentation Statistics |
Exports statistics for all segments for the selected scope. |
Report Options
| Metrics | Description |
|---|---|
|
Completed |
Include a count of transactions that have successfully reached the Completed status. |
|
Abandoned |
Include a count of transactions that have been Abandoned before completion. |
|
Completion Rate |
Include the percentage of transactions that have reached Completed status out of the total started transactions. |
|
Abandoned Rate |
Include the percentage of transactions that have been Abandoned out of the total started transactions. |
|
Bounced |
Include a count of transactions that have been marked as Bounced. |
|
Bounced Rate |
Include the percentage of transactions that have been Bounced out of the total Open transactions. |
|
See Transaction Status Flow for more information on transaction statuses. |
|
| Group By | Description |
|---|---|
|
Form Version |
Breakdown data by form version. |
|
Browser Type |
Breakdown data by browser type. |
|
Device Type |
Breakdown data by device type. |
|
Date Opened |
Breakdown data by date transactions were opened. |
| Metrics | Description |
|---|---|
|
Completed |
Include a count of transactions that have successfully reached the Completed status from this section. |
|
Started |
Include a count of transactions that have started and reached this section. |
|
Abandoned |
Include a count of transactions that have been Abandoned before completion after reaching this section. |
|
Completion Rate |
Include the percentage of transactions that have reached Completed status out of the total started transactions and have reached this section. |
|
Abandoned Rate |
Include the percentage of transactions that have been Abandoned out of the total started transactions that have reached this section. |
|
Bounced |
Include a count of transactions that have been marked as Bounced after reaching this section. |
|
Bounced Rate |
Include the percentage of transactions that have been Bounced out of the total Open transactions to reach this section. |
|
Progressive Completion Rate |
TBA |
|
See Transaction Status Flow for more information on transaction statuses. |
|
| Group By | Description |
|---|---|
|
Form |
Breakdown data by application or form name. |
|
Form Version |
Breakdown data by form version. |
|
Browser Type |
Breakdown data by browser type. |
|
Device Type |
Breakdown data by device type. |
|
Date Opened |
Breakdown data by date transactions were opened. |
| Metrics | Description |
|---|---|
|
Completed |
Include a count of transactions that have successfully reached the Completed status and interacted with this field. |
|
Started |
Include a count of transactions that have started and interacted with this field. |
|
Abandoned |
Include a count of transactions that have been Abandoned before completion after interacting with this field. |
|
Completion Rate |
Include the percentage of transactions that have reached Completed status out of the total started transactions and have interacted with this field. |
|
Abandoned Rate |
Include the percentage of transactions that have been Abandoned out of the total started transactions that have interacted with this field. |
|
Median Validation Errors |
Represents the middle value of the number of validation errors encountered for this field. |
|
Median Mandatory Errors |
Represents the middle value of the number of mandatory errors encountered for this field. |
|
Median Help Used |
Represents the middle value of the number of times a field's help has been used. |
|
Median Field Duration (seconds) |
Represents the median time in seconds a user spends in this field. |
|
Median Keystrokes |
Represents the median number of keystrokes used to complete this field. |
|
Field Sequence |
The natural order in which the field appears in the sequence of fields for the form it belongs to. |
|
See Transaction Status Flow for more information on transaction statuses. |
|
| Group By | Description |
|---|---|
|
Form |
Breakdown data by application or form name. |
|
Form Version |
Breakdown data by form version. |
|
Browser Type |
Breakdown data by browser type. |
|
Device Type |
Breakdown data by device type. |
|
Date Opened |
Breakdown data by date transactions were opened. |
| Metrics | Description |
|---|---|
|
Visits |
Include a count of visits to the milestone. |
|
Median Time To Reach (seconds) |
Include a median duration of time in seconds to reach the milestone. |
|
Completions |
Include a count of visits to the milestone for the selected scope where the transactions has been completed. |
| Group By | Description |
|---|---|
|
Form |
Breakdown data by application or form name. |
|
Form Version |
Breakdown data by form version. |
|
Browser Type |
Breakdown data by browser type. |
|
Device Type |
Breakdown data by device type. |
|
Date Opened |
Breakdown data by date transactions were opened. |
| Metrics | Description |
|---|---|
|
Distribution |
Include the distrubition (%) of all segment values within a segment type that this segment value has been identified. |
|
Count |
Include a count of times a segment value has been identified. |
| Group By | Description |
|---|---|
|
Form |
Breakdown data by application or form name. |
|
Form Version |
Breakdown data by form version. |
|
Browser Type |
Breakdown data by browser type. |
|
Device Type |
Breakdown data by device type. |
|
Date Opened |
Breakdown data by date transactions were opened. |
Output CSV File Example
