Journey Platform Persona Overview

   PlatformApplicable to all products in Temenos Journey Manager.  |   All Personas

To identify, deliver, maintain and support an outstanding Journey platform customer experience requires the efforts of individuals with a broad range of strengths and skills. They can be associated with specific Temenos Journey Manager platform actions and responsibilities to define specific personas. Personas have roles associated with them, which provide a guideline and a reference for users performing specific tasks and actions. For example, a Form Builder is a persona that creates forms in Journey Maestro.

We have two special personas, Executive and Starter, that define the audience that need to understand and start using our Temenos Journey Manager platform quickly. Both personas have well defined user paths, the Executive path and Starter path. We recommend reading at least one of them before you proceed with other user paths.

Personas can be grouped by teams. We define two main teams within the Temenos Journey Manager platform:

• Implementation team
• Business as Usual (BAU) team

Implementation Team

The Implementation team develops new applications, such as forms, services, and delivery channels. The team typically consists of Implementation Managers, Form Builders, Template Designers, Platform Developers, Solution Architects, and Testers. Often there are multiple teams working concurrently to introduce new transactions to the environment. These teams are structured as a project team and depend on your organization’s chosen delivery style. The Implementation team will have access to develop forms within the authoring tools and deploy them to Manager development and test environments. They will have access to implement new services that correspond and compliment the forms in development, or that are required to support forms already in production.

The Implementation team consists of the following personas, including their user paths:

• Form Builder | Form Builder user path
• Platform Developer | Platform Developer user path
• Solution Architect
• Maestro Template Designer
• Application Tester
• Implementation / Project Manager
• Analytics User

Business as Usual (BAU) Team

The BAU team maintains and monitors the platform, performs user management, and so on. It is imperative that customers assign the BAUusiness As Usual (BAU) is the view of an organisation, business unit, work team or team member completing their everyday work in the normal way., or Operations, team to ensure the daily on-going operation of the forms.

The following activities should be included in BAU monitoring:

• Developing processes to manage deployments.
• Creating and enforcing user management processes.
• Building error alerts.
• Regular Manager transaction monitoring.
• Supporting communication lines.
• Reviewing Manager analytics screens.
• Monitoring server health for on premise installations.
• Deploying updates and applications to the production environment.

The BAU team will:

• Have access to Manager for monitoring, supporting and checking alerts.
• Contain members who can review development works, before these developments are moved from the development phase, thus providing a level of security for the production systems from poorly written code.
• Test all new developments once they are deemed to be production grade developments.
• This team will also regression test any production changes to ensure ongoing integrity of the system.
• Be responsible for user accounts and user management on the Testing, Staging and Production environments and also for provisioning new development environments when requested.
• Maintain the UXUser experience (UX) design is the process of creating products that provide meaningful and relevant experiences to users. This involves the design of the entire process of acquiring and integrating the product, including aspects of branding, design, usability, and function. component of all developments, ensuring compliance to company standards.
• Have attended our training courses and completed the Operational Support Training module.

The BAU team consists of the following personas:

• Champion / System Owner
• System Administrator
• System Manager / DevOps
• Support Team