Temenos Journey Manager Overview

   PlatformApplicable to all products in Temenos Journey Manager.  |   All Personas |  All versions This feature is related to all versions.

The Temenos Journey Manager platform is a system of engagementSystems of Engagement (SoE) is the technology used by an organization to help facilitate and orchestrate the customer journey via more personalized, seamless interactions across the various touchpoints. These include social media channels, email marketing platforms, mobile apps, and content management systems. that enables banks to create a seamless orchestration between the acquisition of customer data and the back-end system of recordSystem of Record (SOR) is an ISRS (information storage and retrieval system) that is the authoritative source for a particular data element in a system containing multiple sources of the same element. To ensure data integrity, there must be one -- and only one -- system of record for a given piece of information.. It lives in between your customer acquisition channels and your back-end systems, usually alongside your existing web CMS platform. This allows the Temenos Journey Manager platform to maintain the loose coupling between the customer channels coming in from multiple sources, and the back-end systems without needing major architectural changes to the existing infrastructure.

The Temenos Journey Manager platform solves the following key architectural challenges in building omnichannelOmnichannel is a service delivery model that integrates different interaction points for customers such as online, by phone or in store. Omnichannel Banking offers banking access across these three methods. customer acquisition and onboardingThe steps required to get a new customer integrated into a new program. These steps may vary business to business. systems:

The Temenos Journey Manager platform supports all the key facets of the customer acquisition process, by providing features to the front-end channels as functions, and simplifying the omnichannel experience for the end consumer. It delivers the ability to maintain a loose coupling of the state, user data, and input actions of the consumer to the back-end system, which allows rapid deployment of customer initiatives without complex and costly changes to existing systems.

Platform general overview diagram

While describing the Temenos Journey Manager platform, we distinguish between applicants and customers. The definitions are provided below.

  • An applicant is a person who uses application forms developed, hosted and managed by a Customer or a Client of Temenos Journey Manager. Other names for an applicant are: a customer end user, end user, form user, staff user, adviser, private banker, contact center.
  • A customer is a person who uses Temenos Journey Manager to create, host and manage application forms. Other names for a customer is a client.

The Temenos Journey Manager platform acts as a PaaSPlatform as a Service (PaaS) is a category of cloud computing services that provides a platform allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an app., providing a service platform on which banks can deploy their web applications. Inside the platform, there are multiple services that run independently of one another maintaining the platform functionality, such as security, front-end services, management, and reporting and operational monitoring. These services can be independently scaled and adjusted to fit the need of the customer’s applications. The PaaS architecture allows rapid and simple deployment and scaling of services needed to deliver complex user experience orchestrations.

The example of a deposit account opening application built on the Temenos Journey Manager platform is shown below:

The Temenos Journey Manager platform is mostly deployed as a cloud-based system and configured as a private secure environment for each bank. End users engage in the customer acquisition journey through the Temenos Journey Manager platform’s servers and application data is exchanged to and from bank systems of record via API services. The Temenos Journey Manager platform configuration on the cloud provides for the highest levels of security, reliability, scalability and data integrity. We support both AWS and Azure clouds, as shown below.

AWS Cloud Deployment

AWS deployment

Azure Cloud Deployment

Azure deployment

Interacting with the Temenos Journey Manager platform PaaS is made simple through the ability to make API calls from the front-end framework of choice, meaning that the complexity of building multiple platform services is reduced to a set of standard REST API calls. This allows the bank development team to dictate the terms of engagement with the platform, choosing to either leverage in-house skills to build experiences or using our tools for building customer interaction workflows, saving time and expense against having to build the entire set of services from scratch.


The Temenos Journey Manager platform incorporates the following products, also known as modules, to design, manage, and optimize the customer experience across channels without impacting back-end systems:

All our products are designed and built to be easily integrated with each other. The typical set up is shown below.

You can also integrate Manager with Salesforce using our API or use Open UX to design and create forms using your favorite IDE.

As you can see, the Temenos Journey Manager is based on various architectural and design principals. Most of these aspects are not covered in this overview article due to its complexity and sensitivity.

The Temenos Journey Manager products utilize open source softwareOpen source software (OSS) is software with source code that anyone can inspect, modify, and enhance. in a form of various libraries and follow all relevant open source software policies to comply. For more information, see Journey Manager 3rd Party Libraries and Maestro 3rd Party Libraries. All 3rd party libraries are scanned nightly as part of the standard SDLC and, furthermore, they are additionally checked by Temenos Security prior to a major release. For more information, see Product Suite Common Vulnerabilities and Exposures.

Open source software may be used in delivering client solutions. For more information, contact the Client Services team.

Next, learn more about platform integration and platform development.