Outgoing Email Service Overview

   Journey Manager (JM) The transaction engine for the platform.  |    System Manager / DevOps  |  All versions This feature is related to all versions.

Journey Manager uses a SMTPSMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving e-mail. However, since it is limited in its ability to queue messages at the receiving end, it is usually used with one of two other protocols, POP3 or IMAP, that let the user save messages in a server mailbox and download them periodically from the server. In other words, users typically use a program that uses SMTP for sending e-mail and either POP3 or IMAP for receiving e-mail. On Unix-based systems, sendmail is the most widely-used SMTP server for e-mail. A commercial package, Sendmail, includes a POP3 server. Microsoft Exchange includes an SMTP server and can also be set up to include POP3 support. server to send emails to various types of users, such as application form users, system administrators and DevOps, to notify them about the following events:

  • A link to a user to download a PDF receipt of their completed transaction
  • A PDF receipt as an attachment to a user directly
  • A form is saved, shared, submitted, and so on
  • Delivery process
  • Form promotions
  • Scheduled reports
  • Alerts and system notifications

Emails are either sent directly as part of application form processes or can be scheduled using the email queue. The later provides a mechanism of sending emails, keep track of sent emails including their statuses, and re-send emails.

Manager doesn’t process incoming emails and it doesn't monitor the SMTP server for bounced emails. Bounced emails can take place when form users enter incorrect email addresses while filling in forms. In this case, Manager still sends emails to these addresses, which are bounced on the SMTP level. If you want to monitor bounced emails, you need to ask your cloud hosting team or your SMTP server administrator to configure the bounces to go to a mailbox where you can monitor them and action accordingly.

Manager doesn't directly support a full secure email mechanism through SMTP, so you can not send encrypted emails from a Manager server to a customer email server. However, Manager allows you to enable TLS connections for the Manager's mail server. If Manager is configured to use Amazon Simple Email Service (SES)Amazon Simple Email Service (SES) is a pay-per-use service that allows you to build in email functionality into an application that you are running on AWS. to send emails, it uses TLS up to the point when SES send out the emails to the recipient SMTP.


Only one SMTP server can be configured per Journey Manager instance.


You can change an email notification format to adjust it to your requirements.

Next, learn how to configure the SMTP server.