Configure Receipt Numbers and Tracking Codes

   Journey Manager (JM) The transaction engine for the platform. |   System Manager / DevOps |  All versions This feature is related to all versions.

Manager lets you identify form transactions by using a receipt number or a tracking code. A receipt number is used to identify a submitted transaction in Manager. A tracking code is a unique alphanumerical code that is generated when a transaction is created and is used to track this transaction that is yet to be submitted. Tracking codes are generally shorter than receipt numbers and by their nature are identified before a receipt number is generated. Manager allows you to use the same value for both the receipt number and tracking code of a submission.

Tracking codes are generated using the TrackingCodeBuilder class and are 29 characters long. They are stored in a database table, called tracking_number, to ensure every new tracking code is unique. The table is never purged to make sure the codes are unique for as long as the Manager server runs. In the unlikely event of the table growing too large so it needs to be purged, the uniqueness of tracking codes can be compromised. In reality, it won't happen because transactions are not that long-lived and once a transaction is purged, that tracking code is technically available and can be reused.

Tracking codes and receipt numbers are only unique to the environment and hence may be duplicated across systems, such as Prod, Dev, UAT etc. If you need a really unique key, you should use a submission key (submitKey) which is unique globally. Alternatively, you can prefix or suffix a tracking code with some other piece of unique information, such as day, month and year time stamp.

To configure a form’s tracking code or receipt number, follow these steps:

1. Select Forms > Forms.
2. Locate a form and click the Details tab to view form details.



3. Specify whether to have separate Tracking Code and Receipt Numbers generated for your transactions, or use the same value for both. Select one of the following options from the Tracking & Receipt No Mode dropdown list:
   • Use Tracking Code for Receipt No – the receipt number will be identical to the tracking code. It’s recommended to use the Tracking Code to improve performance and scalability.
   • Use Receipt No for Tracking Code – the tracking code will be the same as the receipt number. This option overrides the previously generated tracking code.
4. Select a service to generate form tracking codes from the Tracking Code Service dropdown list. You have the following options:
   • Blank - the default Tracking Code service is used
   • Fluent Tracking Number
   • Random Tracking Number
5. Click Save to update the changes.

Next, learn how to configure receipt headers and footers.