In this 1st article of our 10 part onboarding series, we look at different paths to purchase different products. It's not one size fits all.

One of the most critical areas of the customer journey in banking is the application process. This is the process whereby the customer will apply for a particular product or service.

This article explains the functionality of the Update Design from Maestro feature in Temenos Journey Manager (JM) and addresses the issue of 401 Unauthorized errors that users may encounter. 

This article explains how the Server Uptime (System > System Information) value is passed, and when it is actually reset.

This article explains the issue where users, despite having all necessary roles and permissions in Temenos Journey Manager (TJM), are unable to view other users. It outlines the possible causes, highlights how to check for proper Global Access settings, and provides references for further troubleshooting.

This article addresses issues encountered during Journey Manager upgrades, where services fail due to enhanced static type checking in newer versions. It provides examples of such failures and explains both the immediate and permanent fixes.

This article provides a diagnostic script to validate outbound connectivity and whitelisting from the Journey Manager environment. It helps identify whether the destination endpoint is accessible, or if IP or URL whitelisting is required by Temenos to enable successful communication.

Do you have a question for us? If so, use this page to contact the Knowledge Team with any Journey Manager enquiry you might have, and we will get back to you shortly.

The Knowledge team is excited to announce that all online eLearning content has now been consolidated into the Journey Platform website to provide a more streamlined user experience.  

One of the most important tools in the Journey Platform website is the Search function. The Journey Platform website's public content is periodically indexed, so you can search it using the built-in search functionality (we use Algolia) or Google.