This article describes an observed behavior in Collaboration Jobs where a step configured with an expiry time of less than five minutes does not expire as expected. The issue was identified while investigating a use case involving delays in the Job Controller expiry process.
This article outlines a specific scenario where users encounter a 'Not Authorized' error when accessing forms via a submit key URL after a specified date. It details the root cause, analysis, and resolution steps to help users and administrators understand and resolve the issue.
This article addresses the issue of submitting a form before document uploads are complete. It explains the root cause, provides steps to reproduce the problem, and offers guidance on resolution and potential workarounds.
This article documents an issue where the Equifax Identity Verification (IDV) service – Version 5 fails to execute due to Groovy static type checking errors following an upgrade to Temenos Journey Manager (TJM) v24.x or later.
This article describes the page content, raw code rendering issue, observed after upgrading Form Spaces, along with its resolution and supporting steps.
This article describes the dispatcher exception encountered in services after upgrading JM to version 22.10.1. It provides resolution steps to fix the Gson reflection access issue caused by the Dispatcher component.
This article explains how to increase the file upload or attachment size limit in Journey Manager (JM). By default, JM limits file uploads to 50 MB. This guide provides steps for both Cloud-hosted and On-Premises clients to safely increase the limit.
This article explains the issue encountered with iText PDF libraries in Journey Manager (JM) after upgrading to version 21.05 or later. It provides resolution steps for both cloud-hosted and on-premises clients to restore PDF receipt generation functionality.
This article explains the issue where the Salesforce Form Space offline.htm page fails to load in Journey Manager (JM) versions 21.11 and 22.04, and provides the cause and respective resolutions for Cloud-hosted and On-Premises clients.
This article describes the issue that occurs when using the Maestro attachment component with forms containing the Narration Controller and Narratives Service. It provides steps to resolve the issue by updating the components to their latest versions.
