Support Tips

This article explains how the Server Uptime (System > System Information) value is passed, and when it is actually reset.

This article explains the issue where users, despite having all necessary roles and permissions in Temenos Journey Manager (TJM), are unable to view other users. It outlines the possible causes, highlights how to check for proper Global Access settings, and provides references for further troubleshooting.

This article addresses issues encountered during Journey Manager upgrades, where services fail due to enhanced static type checking in newer versions. It provides examples of such failures and explains both the immediate and permanent fixes.

This article provides a diagnostic script to validate outbound connectivity and whitelisting from the Journey Manager environment. It helps identify whether the destination endpoint is accessible, or if IP or URL whitelisting is required by Temenos to enable successful communication.