Whitelisting Problems

The following script is to check the outbound connection from JourneyManager environment:

Run the script in Jorney Manager --> Services --> Groovy Console

import com.avoka.tm.http.*
import com.avoka.core.groovy.GroovyLogger as logger
String endPoint = "http://www.microsoft.com"
HttpRequest postRequest = new PostRequest(endPoint).setMessage("foo")
HttpResponse response = postRequest.execute()
logger.info "Post response"
logger.info "============="
logger.info response.getTextContent()
HttpRequest getRequest = new GetRequest(endPoint)
response = getRequest.execute()
logger.info "Get response"
logger.info "============"
logger.info response.getTextContent()

Replace String endPoint = "http://www.microsoft.com" with the required endpoint URL

Problems & Errors:

1. The Squid Software Foundation and contributors: If you see a response with HTML that includes "The Squid Software Foundation and contributors" that means the mentioned endpoint is not whitelisted by Temenos.

2. 403 Forbidden:

    1. If a user received the forbidden error when accessing a Journey Manager URL, which indicates the user system IP is not whitelisted.

    2. if JM error logs show that ForBidden error while the customer access or calls a new external endpoint from the JM system it means the external endpoint URL required an IP/URL Whitelisting.

Submit a Support Ticket to Temenos for Whitelisting the IP/URL.