View Transactions History

   Journey Manager (JM) The transaction engine for the platform.  |    System Manager / DevOps  |  All versions This feature is related to all versions.

Manager allows you to view transactions history of form submissions made by users. It provides a view of finished transactions which have been are either Completed or Abandoned. Once a transaction history record has been created, it will not be updated later. Journey Analytics reports on transaction Request Time and not Completed Time.

To view transactions history, select Operations > Transactions History.

Transactions are shown page by page, with the maximum number of records per page configured via the user's preferences.

The list displays the following details:

• ID: a unique transaction ID.
• Tracking Code: a tracking code of a transaction.
• Form: a form name.
• Org.: an organization that a form belongs to.
• Space: a form space a form is hosted on.
• Request Time:
• Completed Time:
• Receipt Number:
• Authenticated:
• Form Status: a status of a form, which can be one of the following:
  • Completed
  • Abandoned
• Abandon Type: a type of the transaction abandonment, which can be one of the following:
  • Bounced: a transaction is bounced
  • Started: a transaction is started
  • Saved: a transaction is saved
  • Cancelled: a transaction is canceled
  • Ineligible: a transaction is ineligible
  • Submitted: a transaction is submitted
• Abandonment Details: a reason why the transaction was abandoned.

To filter or search the transactions by one or more criteria, specify the following settings and click Search:

• Transaction's name or part of a name
• Form status
• Abandon Type
• Time, which can be one of the following:
  • Request:
  • Completed:
• Start Date: the date and time of a transaction.
• End Date: the date and time of a transaction.

Click Clear to reset the search criteria.

You can perform the following actions:

• Click View to the transaction history or transaction history details.
• Click View Submission Details to view transaction's details.

Click Export Data to export the displayed data as a Microsoft Excel (XLS) file.

Next, learn how to view form requests.