Create an Email Queue Item

   Journey Manager (JM) The transaction engine for the platform.  |    System Manager / DevOps  |  All versions This feature is related to all versions.

Manager allows a Manager administrator to create emails in the email queue, which are automatically sent and tracked.

To send an email, you need to add it to the email queue first:

1. Select System > Email Queue and click New.

   

2. Select a space from the Portal dropdown list. It populates the Available Users list with all users associated with this form space.
3. Select one or more email addresses from the Available Users and click > to add them as recipients. To add all users, click >>. Click < or << to remove selected users.
4. Add additional email addresses into the CC and BCC fields.
5. Edit the Reply To address if it is different to the From address. This address is used when a user replies to an email sent out via the email queue.
6. Edit the From field with a custom email, if required, otherwise the default value of the Sender Email Address, defined in the SMTP Email Settings, is used.
7. Edit an email subject in the Subject field.
8. Enter the email message into the Body email content or the Plain Body for plain text content.
9. Click Send to add this email to the email queue, which will send it.
   Note

   There is a maximum of two automatic retries in case of any errors.

Next, learn how to view the email queue.