Timeline View

   Journey Analytics The behavioural analytics tool.  |   Analytics User |   Latest Version Latest version 23.04.0 cloud hosted.

The Journey Analytics Timeline View displays the following data for transactions that started within the selected scope:

• Overview of all transactions in a bar chart.
• The number of transactions that were bounced, started, abandoned or completed.
• The median time taken for each transaction to be completed.

To display the Timeline View:

1. Select Timeline from the Navigation Panel.
2. Select the application and time period to analyze.
3. Select the timeline metric tab you want to analyze.
4. The Timeline View displays.

Timeline View options

The Timeline View contains the following options:

• Metric Tabs to select the metric that you want to analyze.
• Aggregation dropdown to set the blocks of time the chart will be broken up by.
• Split By dropdown for you to split the results based on a browser, device, application version, operating system or space (not applicable for All Transaction).

Metric

Metric	Description
All Transaction	Displays an overview of all transactions that occurred during the selected time period using a bar chart.
Bounced Transaction	Displays the number of transactions that were bounced during the selected time period. Bounced transactions occur when an application is opened but closed before generating a start transaction event (ie. before the user clicks or enters any input into a field).
Started Transaction	Displays the number of transactions started during the selected time period. A transaction start event occurs when at least one text/number field is typed-in or at least one checkbox/drop down is clicked by the user.
Abandoned Transaction	Displays the number of transactions that were abandoned during the selected time period. Abandoned transactions occur when a transaction has one start event but the application is closed before it is completed and the user never returns to complete the transaction.
Completed Transaction	Displays the number of transactions that were completed during the selected time period. Transaction may have started but this metric represents when a user completes all mandatory fields and clicks submit.
Completion Rate	Displays the completion rate of the transactions during the selected time period.
Median Time	Displays the median time taken to be completed by each transaction during the selected time period.

Aggregation

The Timeline View allows you to set the aggregation. The aggregation will break the graph up into blocks of either minutes, hours, days or weeks. For example, if your set time period is Last Month, you then have the choice to aggregate the data by days, weeks or fortnightly. For each Scope Selector time period, there are several aggregations available for you to choose from. See the aggregation options available below.'  

Time Period	Aggregation options
Today	15 minutes, 30 minutes, 1 hour, 4 hours
Yesterday	15 minutes, 30 minutes, 1 hour, 4 hours
Last Week	4 hours, 1 day
Last Fortnight	4 hours, 1 day
Last Month	1 day, 1 week, 2 weeks
Last Quarter	1 day, 1 week, 2 weeks, 30 days
Last Year	1 week, 2 weeks, 30 days, 90 days, 180 days
Custom	Variable depending on Time Frame Selection

The Aggregation that you select will depend on the time frame you are analyzing. For instance, it makes sense to aggregate a 1-day period by 15-minute time periods, but for a period of 1 year, an Aggregated By value of 30 days (1 month) makes more sense.

Split By

The Split By dropdown allows you to split the results based on a browser, device, application version, operating system or space (not applicable for All Transaction).

Classes available

Split By	Classes available
Browser	Chrome, Firefox, Safari, Internet Explorer, Microsoft Edge
Device Type	Mobile Phone, Tablet, Desktop
Application	This option splits the results by application (Form) and version.
Operating System	Android, iOS, Windows, MacOS X, Linux
Space	Selected Space from the Global Filters

Timeline View components

The Timeline View contains the following data visualization components:

• Timeline Chart
• Timeline Table

Timeline Chart

The Timeline chart plots the selected metric against the selected time period. Alongside the chart is a legend that indicates what each of the colors represents.

Timeline Table

The Timeline Table displays an overview of transaction statistics for the selected application/s. Each row of the table represents one application.

The following statistics are presented in the Timeline Table:

• All Transactions started
• All Bounced Transactions
• Transactions Completed
• Transaction Completion Rates
• Median Times
• Average Sessions

Next Steps...

Learn about Dropoff View and how users interact with sections of an application.