Journey Analytics The behavioural analytics tool. | Analytics User | Latest Version Latest version 21.05.0 cloud hosted.
The Journey Analytics Timeline View displays the following data for transactions that started within the selected scope:
To display the Timeline View:
The Timeline View contains the following options:
Metric | Description |
---|---|
All Transaction |
Displays an overview of all transactions that occurred during the selected time period using a bar chart. |
Bounced Transaction |
Displays the number of transactions that were bounced during the selected time period. Bounced transactions occur when an application (designed in Maestro, Composer or Open UX) is opened but closed before generating a start transaction event (user clicking or entering input into a field). |
Started Transaction |
Displays the number of transactions started during the selected time period. A transaction start event occurs when at least one text/number field is typed-in or at least one checkbox/drop down is clicked by the user. |
Abandoned Transaction |
Displays the number of transactions that were abandoned during the selected time period. Abandoned transactions occur when a transaction has one start event but the application is closed before it is completed and the user never returns to complete the transaction. |
Completed Transaction |
Displays the number of transactions that were completed during the selected time period. Transaction may have started but this metric represents when a user completes all mandatory fields and clicks submit. |
Completion Rate |
Displays the completion rate of the transactions during the selected time period. |
Median Time |
Displays the median time taken to be completed by each transaction during the selected time period. |
The Timeline View allows you to set the aggregation. The aggregation will break the graph up into blocks of either minutes, hours, days or weeks. For example, if your set time period is Last Month, you then have the choice to aggregate the data by days, weeks or fortnightly. For each Scope Selector time period, there are several aggregations available for you to choose from. See the aggregation options available below.'
Time Period | Aggregation options |
---|---|
Today |
15 minutes, 30 minutes, 1 hour, 4 hours |
Yesterday |
15 minutes, 30 minutes, 1 hour, 4 hours |
Last Week |
4 hours, 1 day |
Last Fortnight |
4 hours, 1 day |
Last Month |
1 day, 1 week, 2 weeks |
Last Quarter |
1 day, 1 week, 2 weeks, 30 days |
Last Year |
1 week, 2 weeks, 30 days, 90 days, 180 days |
Custom |
Variable depending on Time Frame Selection |
The Aggregation that you select will depend on the time frame you are analyzing. For instance, it makes sense to aggregate a 1-day period by 15-minute time periods, but for a period of 1 year, an Aggregated By value of 30 days (1 month) makes more sense.
The Split By dropdown allows you to split the results based on a browser, device, application version, operating system or space (not applicable for All Transaction).
Split By | Classes available |
---|---|
Browser |
Chrome, Firefox, Safari, Internet Explorer, Microsoft Edge |
Device Type |
Mobile Phone, Tablet, Desktop |
Application |
This option splits the results by application (Form) and version. |
Operating System |
Android, iOS, Windows, MacOS X, Linux |
Space |
Selected Space from the Global Filters |
The Timeline View contains the following data visualization components:
The Timeline chart plots the selected metric against the selected time period. Alongside the chart is a legend that indicates what each of the colors represents.
The Timeline Table displays an overview of transaction statistics for the selected application/s. Each row of the table represents one application.
The following statistics are presented in the Timeline Table:
The screenshot does not include an Export button as there is a new Export View available from the Navigation Panel, which has been purpose built for filtering the required data and downloading a CSV file for further analysis.
The Legacy Dashboard app is now deprecated and replaced by the Journey Analytics Visualiser app. The Legacy app will be unavailable from v23.04.
Click on the Export button to download the displayed data into a CSV file for further analysis.
The CSV file will be located in the default download folder set for the browser. All filters that are applied to the current view are also applied to the exported data.
Learn about Dropoff View and how users interact with sections of an application.