WorkspacesBack office manual processing. | Workspaces Applicants User | 21.11 This feature was introduced in 21.11.
Journey Workspaces is a highly configurable and feature-rich business portal targeted at authenticated bank staff conducting activities like application resolution and customer service. As originally designed, Workspaces doesn't accommodate other audiences, a notable omission being the involvement of applicants and their representatives in the application resolution process. To address this audience, we've introduced a new applicant-focused portal — the Workspaces Applicants space — that gives authenticated non-bank users access to a limited set of application-related features. While it is still not possible to accommodate anonymous users, the Applicants space enables your organization to improve the customer's experience by letting them contribute to the progress of applications through the full application life cycle.
The Applicants space is a Workspaces extension offering an efficient, digital-first method for authenticated non-bank users to have a greater involvement in the application process. Within the Applicants space, users can initiate and submit applications, then manage and monitor their progress through to a final outcome. By giving the applicant (or their representative) more direct involvement in the application process, the Applicants space helps to improve the speed and accuracy of the application resolution process.
Key features of the Applicants space begin with an option to kick-start applications. Having done so, you can search and filter to find your applications, then view all the key details and monitor the progress of each application as it is processed. There are options to filter on useful criteria such as the application's id, the date it was started, and its status, so that you can find the application you need quickly. You can add notes throughout the application process to help bank staff process your application and potentially reduce delays in the application approval process. Any notes you add are available to all Workspaces users as part of an easy-to-understand audit trail of the application life cycle.
Out of the box, the Applicants space presents a thoughtfully designed and feature-rich interface based on a template that has all the features you need. This template represents a common application workflow scenario, and takes advantage of third-party integrations to add a suite of useful and practical features. The template accelerates the installation and configuration process and can be used as the basis for your own custom Applicants space experience.
The Applicants space relies on several core concepts that underpin Workspaces. To learn more about these, see Workspaces Core Concepts. Workspaces is designed to give you a great user experience right from the start with a consistent page structure and common user interface (UI) elements. To learn more about the Workspaces UI, see Workspaces UI Tour.
The Applicants space provides features for authenticated non-bank users such as applicants and their nominated representatives. Generally, an Applicants space user is a broker or other representative of an applicant rather than the applicant themselves. Anonymous and unauthenticated users cannot use the Applicants space.
Applicants space includes features designed for applicants and their representatives.
Workspaces is a highly configurable product, so we provide a default Applicants space configuration to get you up and going faster. Authorized users can download the latest Workspaces distribution which includes the default Applicants space configuration. More information is available in the Applicants space technical documentation to help you configure your Applicants space to meet your needs.
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