Retrieve the Security Token for the Salesforce User Account

   PlatformApplicable to all products in Temenos Journey Manager.  |   All Personas |  All versions This feature is related to all versions.

Each Salesforce user account has an associated security token that is commonly required when integrating with Salesforce. Your Salesforce security token should have been emailed to you when you set up your Salesforce account or the last time you reset your password. If you don't know the security token for a selected user account, there is no way to retrieve it through the UI, so you may want to first search for it through old emails sent to the user's registered email address before resetting the security token.

To retrieve the security token:

1. Login to Salesforce with the target user account.
2. Click Username in the top right and select Setup or My Settings from the menu.
3. Under Personal Setup, click My Personal Information > Reset My Security Token.
   Note

   If you can't see the Reset My Security Token option, see Missing "Reset My Security Token" Option in the troubleshooting guide.

4. Click Reset Security Token.
5. Check the User's email inbox for an email from Salesforce advising of the new security token.

Next, learn how to manage user license for the Salesforce app.