Journey Manager System Requirements

   Journey Manager (JM) The transaction engine for the platform. |   All Personas

Journey Manager is a secure, high performance application server that processes, manages, and monitors transactions associated with customer onboarding journeys. To provide the best customer experience while handling a significant number of transactions, the application server requires specific system configurations described below.

Journey Manager can be run in the cloud or on premise, depending on your requirements. We recommend running our software in the cloud environment provisioned by Temenos Journey Cloud Service, so you can have new services commissioned quickly and additional capacity allocated to you dynamically as required.

Cloud platforms

Journey Manager can be run as a hosted service on the following cloud platforms:

Journey Manager is provisioned in the following regions:

  • APAC: AWS Sydney region / Azure Australia East
  • North America: AWS Oregon region / Azure US East
  • EMEA: AWS Ireland region / Azure North Europe

Journey Manager can also be provisioned in other regions that support the services required by our software.

On Premise

You can install Journey Manager in local environments giving you complete control of the whole infrastructure.


  • Google Chrome current version
  • Microsoft Edge current version
  • Microsoft Internet Explorer 11.0
  • Mozilla Firefox current version

Operating Systems

Journey Manager is certified on the following OS:

We recommend using the latest OS version that Journey Manager supports, for example, CentOS 9.


You must upgrade your OS to a desired version first, before installing Journey Manager that supports that OS version.


CentOS 7 / RedHat 7 is deprecated as it will reach end-of-life (EOL) on June 30, 2024.


CentOS 6 is out of our support as it reached end-of-life (EOL) on November 30th, 2020.


Journey Manager is certified on the following databases:


Check the required Java versions for the supported Manager releases.


Journey Manager runs best on latest Intel x86-64 Xeon CPU architectures with high CPU performance. We recommend using server virtualizationVirtualization is the creation of a virtual resource such as a server, desktop, operating system, file, storage or network to manage workloads by radically transforming traditional computing to make it more scalable., such as VMware ESX, to enable better hardware utilization and improve operational support.

The recommended server specification is:

  • Intel Xeon Processors 8 Cores with 2.4 GHz or greater clock speed (4 Cores minimum)
  • 16 GB of RAM (8 GB minimum)
  • 100 GB of disk storage

To get a complete picture of all system requirements you might need, check other Temenos Journey Manager products that you will need to use along with Journey Manager to build different customer journeys.


Each product version may have slightly different system requirements, so we recommend checking the product certification matrix.

Next, learn about Temenos Journey Manager platform support.