Payment Transaction Details
Journey Manager (JM) The transaction engine for the platform. | System Manager / DevOps | All versions This feature is related to all versions.
Manager allows you to view payment information (a payment log entry) of a selected payment transaction. This is useful when you monitor and track down problems that occurred during payments.
To view payment transaction details:
- Select Operations > Payment Transactions.
- Locate a transaction and click View or ID to see payment transaction details.
Note The payment transaction details may vary between payment gateways, so not all fields may be populated.
- Check the Payment Transaction Details section, including:
- Payment Log Key
- Payment Status
- Cancelled
- Completed
- Error
- Pending
- Payment Service Code - the payment service that was used to make this payment
- Form Name
- Submission ID
- Receipt Number
- User IP Address - the IP address of the user making the payment
- Check the Digital Order (DO) section, including:
- DO Timestamp is the day and time of a digital order
- Payment Amount (Cents) - the payable amount, which is usually in cents
- DO Merch Txn Ref
- DO Merchant - the Merchant ID
- Check the Digital Receipt (DR) section, including:
- DR Timestamp - the day and time of the response from the payment gateway
- DR Acr Response Code
- Payment Amount Cents)
- DR Batch Number - the batch in which the payment was processed, as obtained by the payment gateway
- DR Merch Txn Ref
- DR Message - a message containing some additional information, such as Payment Approved
- DR Receipt Number - a receipt number
- DR Txn Response Code - a response type, such as Success or Error
- DR Txn Response Message - a message containing diagnostic information
- Click Cancel Payment Transaction to cancel the selected payment transaction.
Next, learn how to view form submission data.