Payment Transaction Details

   Journey Manager (JM) The transaction engine for the platform.  |    System Manager / DevOps  |  All versions This feature is related to all versions.

Manager allows you to view payment information (a payment log entry) of a selected payment transaction. This is useful when monitoring and troubleshooting problems that occurred during payments.

To view payment transaction details:

1. Select Operations > Payment Transactions.
2. Locate a transaction and click View or ID to see payment transaction details.

   

   Note

   The payment transaction details may vary between payment gateways, so not all fields may be populated.

3. Check the Payment Transaction Details section, including:
• Payment Log Key:
• Payment Status:
  • Cancelled:
  • Completed:
  • Error:
  • Pending:
• Payment Service Code: the payment service that was used to make this payment.
• Form Name:
• Submission ID:
• Receipt Number:
• User IP Address: the IP address of the user making the payment.
4. Check the Digital Order (DO) section, including:
• DO Timestamp: the day and time of a digital order.
• Payment Amount (Cents): the payable amount, which is usually in cents.
• DO Merch Txn Ref:
• DO Merchant: the Merchant ID.
5. Check the Digital Receipt (DR) section, including:
• DR Timestamp: the day and time of the response from the payment gateway.
• DR Acr Response Code:
• Payment Amount (Cents):
• DR Batch Number: the batch in which the payment was processed, as obtained by the payment gateway.
• DR Merch Txn Ref:
• DR Message: a message containing some additional information, such as Payment Approved.
• DR Receipt Number: a receipt number.
• DR Txn Response Code: a response type, such as Success or Error.
• DR Txn Response Message: a message containing diagnostic information.
6. Click Cancel Payment Transaction to cancel the selected payment transaction.

Next, learn how to view form submission data.