Journey Manager (JM) The transaction engine for the platform. | Analytics User | 22.10This feature was updated in 22.10.
Transactions are often long running and can take many days or even weeks to complete, so Manager makes the following assumptions while calculating the trends:
All transaction trend charts display a daily value on the x-axis. If the selected date range is too wide, Manager plots the trend graph for every two or more days to fit this date range in the given screen size, so we advise you to restrict date filtering to shorter ranges. However, you can see an exact daily figure for volume, percentage, rate, and time, by hovering over specific points plotted on any of the graphs.
You can also use Journey AnalyticsJourney Analytics to analyze transaction trends as it provides more options to drill down into user transactions and better visualization. You will, however, need the Journey Analytics module installed in your Manager environment.
Manager and Journey Analytics calculate transaction trends differently depending on multiple factors, such as analytics implementation, and are beyond the scope of this documentation.
To view the transaction trend:
The maximum date range is 6 months only.
This chart displays the number of Opened (both started and bounced) and Completed transactions per day. Transactions completed on a later date are counted against the day they were started. Transactions not completed on the same day as they were started, appear against their start date and not their completion date. Collaboration job and tasks are not included.
The opened transactions are plotted in yellow and the completed transactions are plotted in blue.
This chart provides the percentage completed transactions divided by the number of started form transactions excluding bounced transactions as they are typically form visits where the user did not start filling in the form.
This chart provides the percentage completed transactions divided by the number of opened transactions or visits (includes bounces). Form bounces or visits are included in the conversion rate. | 17.10 This feature was introduced in 17.10.
This chart displays the percentage breakdown of the different types of user abandonment (never completed or submitted). These types of form abandonment include:
This chart displays the percentage of bouncedBounce is when a user views a form but never starts it and simply closes the window immediately or navigates away. transactions divided by opened (rendered) transactions per day.
This chart displays the median form completion time in minutes or the cumulative amount of time it took users to complete the transaction, potentially across multiple form sessions.
The averages of the above stats are displayed on the right hand side of the screen.
Manager prior to version 17.10, uses Export Excel Data link instead of the Download CSV button.
Next, learn about all Manager analytics.