Journey Workspaces FAQ - Compatibility

  WorkspacesThis topic relates to Journey Workspaces   |     Platform Developer   |  18.11This feature was introduced in the 18.11 release20.05This feature was updated in the 20.05 release

Note

Some of the text and images below may not match what you see in your Journey Workspaces app. This is because the features described are based on a default Journey Workspaces configuration, and your Workspaces app may be configured differently; for example, with your company's branding, with fields for other information, or with a custom layout. Nevertheless, the features described work the same way in every Workspaces app.

Is Workspaces available for my browser version?

Journey Workspaces has been designed for and tested against the following web browsers.

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
Note

Journey Workspaces support for Internet Explorer is discontinued. For details, see Update on TJM Support for IE11.

For the best experience, we recommend that you use the latest version of Chrome, Firefox, or Edge, and that you keep your browser updated, especially through the application of security patches.

While you may be able to access Journey Workspaces using other browsers, there's no guarantee that everything will work, and you may not enjoy the great user experience available when using a supported browser. We strongly recommend that you use a supported browser for the best Journey Workspaces experience.

Is there a compatible version of Workspaces for my Journey Manager environment?

Starting with Transact Manager 18.11, a compatible Workspaces release is available for every Journey Manager / Transact Manager release. For example, Workspaces 18.11.0 is compatible with Transact Manager 18.11.0.

Check the release notes for your Workspaces version Workspaces 19.11.x , Workspaces 19.05.x or Workspaces 18.11.x to identify the correct version of Workspaces to use with your Journey Manager platform.

Starting with Workspaces 19.05, Workspaces is forward and backward compatible with supported Journey Manager versions. You can pick the build that is compatible with your platform in the downloads area.

Starting with Workspaces 20.05, the Workspaces client application is deployed as an Open UX application and the Workspaces API (form space) WAR file comes packaged with the Journey Manager installer. For more information, see the Workspaces technical guide .