View Form: Re-open an application form

  WorkspacesThis topic relates to Journey Workspaces   |     Workspaces UserIncludes bank staff, helpdesk, relationship managers, and managers   |  18.11This feature was introduced in the 18.11 release23.04This feature was updated in the 23.04 release

Some of the actions you perform in Workspaces rely upon you being able to see or modify the information entered and saved by an applicant or Assisted Channel staff; for example, when responding to a customer inquiry adding information on behalf of an applicant. With the View Form action, you can open a saved application, view or add more application details, and submit the application.

1. View Form modal window
2. Pop out to new tab
3. Expand to full screen
4. Close modal window
5. View Form button

To view a form, you must be in the Helpdesk or Assisted Channel space. When you view a form, the information entered by the applicant is displayed in the same form used to capture that information. Viewing a form differs from viewing a receipt in that the form is not read-only. When you view a form, you can enter or update application information to help the applicant to complete their application.

To view a form from a List screen:

1. From the Spaces navigation menu, select the Helpdesk or Assisted Channel space. The List screen is displayed.
2. In the item list, locate an application or task that you want to view the form for and point your cursor at it. The available actions appear at the right-hand side.
3. Click descriptionView Form. A modal window opens showing the application in the same form used to capture the original information. Scroll bars and navigation tools are available, allowing you to access all of the application form.
4. When you're finished accessing the form, click closeClose in the top-right corner of the modal window to close it and return to the screen you started from.

To view a form from a Details screen:

1. From the Spaces navigation menu, select the Helpdesk or Assisted Channel space. The List screen is displayed.
2. In the item list, locate an application or task that you want to view the form for and select it. The Details screen for the selected item is displayed.
3. On the Details screen, click descriptionView Form. A modal window opens showing the application in the same form used to capture the original information. Scroll bars and navigation tools are available, allowing you to access all of the application form.
4. When you're finished accessing the form, click closeClose in the top-right corner of the modal window to close it and return to the screen you started from.