Resume: Re-open an application form
WorkspacesThis topic relates to Journey Workspaces | BrokersA Journey Brokers user | This feature was introduced in the 21.11 release
After you start an application, you may find that you don't have all the information you need at hand to complete the application, so you save it for now while you go and find what you need. Once you have all the information for your application, you can resume your saved application to complete it and submit it.
To view the information for an application that has been submitted, see Receipt: View a receipt.
To resume an application, you must be in the Brokers space. When you resume an application, the information previously entered is displayed in the same form that was used to capture that information. While resuming an application and viewing a receipt both show you the application form, these two actions differ in one key way. When you view a receipt, the application form is displayed read-only. However, when you resume an application, you can enter or update information in the application form and then submit it.
Any Personally Identifiable Information (PII) in a recovered application is not available if the data retention period has expired.
You can only resume a form from the Details screen. To resume a form:
- Login to Journey Applicants using the applicant's email address entered in the application. The Details screen is displayed.
- Click Resume. A modal window opens displaying the application in the same form used to capture the original information. Scroll bars are available to allow you to access the full page, and you can use any navigation tools on the form to access all of the application.
- Login to Journey Brokers.
- On the Search screen, locate an item in the item list for the application that you want to resume, and select it to display its details.
- On the Details screen, the Resume action will be available if the application has been saved but not yet submitted. However, if the application has been submitted, the Receipt action will be available instead. For details about how to view a submitted application, see Receipt: View a receipt.
- Click Resume. A modal window opens displaying the application in the same form used to capture the original information. Scroll bars are available to allow you to access the full page, and you can use any navigation tools on the form to access all of the application.
From this point you can continue to fill out the application. When you've finished entering information, you can do one of the following actions:
- if you haven't submitted the application yet and you're not ready to submit it now, save the application again
- submit the application
When you're finished with the form, click in the top-right corner to close the modal window and return to the Details screen.