Multi-tenancy Support

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Journey Manager supports multi-tenancyMulti-tenancy is a software architecture in which a single instance of software runs on a server and serves multiple tenants. Systems designed in such manner are "shared" (rather than "dedicated" or "isolated"). A tenant is a group of users who share a common access with specific privileges to the software instance. With a multi-tenant architecture, a software application is designed to provide every tenant a dedicated share of the instance - including its data, configuration, user management, tenant individual functionality and non-functional properties. allowing different customers, also known as tenants, to share the same Manager instance, running on the same operating system, on the same hardware, with the same data-storage mechanism. The Manager software design ensures complete tenant isolation, so customers don't share or see each other's data. This allows you to achieve cost and operational efficiency by running our products in multi-tenanted environments. For more information, see Multi-tenancy.


This feature is not a generally available (GA) implementation of the publicly available product releases. We provide this feature for tailored solutions, for example, Springboard Solutions, managed by Temenos and sold to specific customers.

Manager implementation of multi-tenancy is secure as it doesn't introduce many changes to well-established security model of the product.

Our core design principles of multi-tenancy are based on using global forms and global services. As opposed to standard forms and services, global forms or services are not assigned to one specific organization, which allows you to deploy them on Manager so they can be used by various tenants' applications.

The following products also support multi-tenancy:

  • Analytics
  • Maestro

Next, learn about global forms.