PlatformApplicable to all products in Temenos Journey Manager. | Form Builder | Deprecated in 21.11 This feature was deprecated in 21.11.
This article provides information on how to get PDF Forms and Adobe Reader working on your computer.
Internet Explorer is supported for use with Acrobat and Adobe Reader version 7.0.8 and higher. For versions of Acrobat earlier than 7.08, most functionality will work, but there may be issues with forms workflows.
If you run into any sort of issue, then you should upgrade to the latest version of Acrobat Reader (and if possible your browser version).
Internet Explorer 8 makes it more visible to the user which add-ons are enabled and disabled. This is done from the tools menu by selecting Manage Add Ons.
When you install Acrobat or Adobe Reader on a system that includes a browser, you automatically configure the browser to open PDF files within the browser window. Acrobat and Adobe Reader install ActiveX plug-in files that allow you to use Internet Explorer or AOL to open PDF files.
If either application is installed, but PDF files don't open in the browser window, then work through the following steps to configure the browser:
Acrobat may not run correctly if the system doesn't meet the following requirements:
Internet Explorer 8 makes it more visible to the user which add-ons are enabled and disabled. This is done from the tools menu by selecting Manage Add Ons.
Click Close.
To open PDF files in a browser window, the ActiveX folder must contain the following files: AcroPDF.dll, AcroIEHelper.dll, and pdfshell.dll.
The ActiveX controls should be located in: Program Files\Common Files\Adobe\Acrobat\ActiveX
If any of these files are missing, then repair Acrobat or Adobe Reader by choosing Help > Repair Acrobat Installation, or reinstalling the application.
Make sure that you use a version of your web browser that Acrobat and Adobe Reader support.
Supported browsers for Adobe Acrobat 8, Adobe Reader 8 are Internet Explorer 6.0, 6.0 SP1, Internet Explorer 7.0, Firefox 1.5 or later, Mozilla 1.7, and AOL 9.
Before you turn off a browser add-on, keep in mind that some webpages, or Internet Explorer itself, might not display properly if an add-on is turned off. We recommend that you only turn off an add-on if it repeatedly causes Internet Explorer to close.
You can only delete ActiveX controls that you have downloaded and installed. You can't delete ActiveX controls that were pre-installed or add-ons of any kind, but you can turn them off.
For more information, see http://windows.microsoft.com/is-IS/windows7/How-to-manage-add-ons-in-Internet-Explorer-9.
Next, learn how to view PDF documents in IE 10.