SpringboardThis topic is related to Springboard. | Form Builder | Retail DAO 4.0 This feature was updated in Retail DAO 4.0.
The Springboard Solution for US Deposit Account Opening (Springboard DAO) is intended to be a ready-made solution to enable onboarding of new and existing customers for US Direct Deposit Accounts (DDAs). Springboard DAO is not intended to be used without a basic level of customization. The basic customization that is part of a Base Springboard DAO implementation (Base Springboard) is documented in a series of Client Specification Documents listed below. The use case covered in this document is the use case supported by Base Springboard.
Allow a user to select one (or many) products they wish to apply for, before continuing to the Deposit Account Opening application.
Actor: New-to-FI or existing applicant
Preconditions: If the applicant pre-selects a product from the client’s website, this can be automatically added to their shopping cart.
Allow a customer, using their personal device on a mobile or desktop web browser wishes to apply for a new Direct Deposit Account offered by a Financial Institution (FI)
Actor: New-to-FI or existing applicant(s)
Preconditions: Existing marketing resources (web pages or other) exist which list detailed information about products or product bundles available in Base Springboard. Base Springboard does not have any “shopping cart” functionality, so the selection of a product (or products) must be done externally.
Allow applicant to add funds to their new account(s) using their personal device on a mobile or desktop web browser. The applicant may add funds using a verified existing bank account, or by mailing a check.
Actor: New-to-FI or existing applicant
Preconditions: Applicant must first complete the first section of the Base Springboard workflow and be approved for the account(s) they applied for. If funding using an existing bank account, applicant must verify their existing bank account by using a vendor to log in to their existing online bank account, or by using a micro-deposits workflow.
Approve, deny or send application to manual review workflow based on information gathered in the application and based on information from third party vendors. Customized Decision Rules are part of the customization available in a Base Springboard implementation and are defined in the Customization Specification document.
Actor: Financial Institution
Applications which receive a Manual Review decision from the automated Decision Rules are sent to a manual review workflow. This workflow uses the Workspaces product, the details of which are not covered by this document. After manual review, an application may be approved or denied. When approved, the applicant workflow moves forward to the Fund New Account(s) use case and workflow.
Actor: Financial Institution Employees
Preconditions: An application receives an automated decision of Manual Review.