Journey Analytics The behavioural analytics tool.  |   Analytics User |   Latest Version Latest version 23.04.0 cloud hosted.

The Journey Analytics preferences are used to configure the segment whitelist. Preferences can be opened by clicking the settings cog in the top right of the user interface.

Segment Whitelist

Within Preferences, the segment whitelist determines which segmentation data can be stored in Journey Analytics datasets. It is designed to help prevent inadvertent storage of Personally Identifiable Information (PII) in the Journey Analytics database.

In order to collect segment data for Journey Analytics purposes, the segments and their values must be whitelisted. Any incoming segment data which is not whitelisted is discarded and is not stored.

For more information on Personally Identifiable Information (PII), see Data Privacy and Security.


The segment whitelist is shared across all Journey Manager environments (DEV, UAT, TEST, STAGING, PROD). Changes to the segment whitelist in one environment will be reflected in all environments. You will also need Journey Analytics Administrator access to modify the segment whitelist.

Modify the segment whitelist

Add and amend entries using the steps below:

  1. Click the settings cog to open the segment whitelist.
  2. Click Add Segment to add new entries.
  3. In the text input, type the name of the segment type.
  4. Select whether to allow Discrete or a Range of entries as segment values.
  5. Input all the expected segment values, or a numeric range, to the whitelist.
  6. Click Apply to save entries.

To remove an entry, use the bin button.

To cancel all modifications, before clicking Apply, click anywhere outside the preferences dialogue.

For more information on sending segments, see How to Send Custom Milestones and Segments.


To avoid losing any segmentation data, add them to the segment whitelist prior to making the application (form) available to users.