How to Resolve the ‘MFA Not Required’ Error During 2FA Reset

This article provides troubleshooting steps for resolving the error 'Multi Factor Authentication is not required for this user' when resetting a 2FA key in Journey Manager.

Applicable To

• Product: Temenos Journey Manager
• Module: Security Manager / User Management
• Versions: Applicable to environments with 2FA enabled

Prerequisites

• Access to Journey Manager with administrative privileges
• User account created with 2FA enabled
• Roles, organizations, and spaces assigned to the user account

Problem

When attempting to assign a new role and reset the 2FA key for a user in Journey Manager, the error 'Multi Factor Authentication is not required for this user' appears.

Resolution

The error occurs when not all Spaces assigned to the user are configured to require 2FA. To resolve:

1. Remove non-2FA Spaces - Edit the user and temporarily remove all assigned Spaces except the Transact Manager space.
2. Reset the 2FA key - Click the Reset 2FA button again. This time, the reset should complete successfully.
3. Re-add other Spaces - Once the reset works, reassign the other Spaces to the user as required.