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Support Tips

Support Tips

This article provides best practices and troubleshooting guidance for importing projects into Journey Maestro and Journey Manager. By following these recommendations, you can avoid common pitfalls such as library version conflicts, oversized project files, and missing components.

Support Tips

This article provides guidelines for configuring Mutual TLS (mTLS) authentication in Temenos Journey Manager. It explains the differences between one-way and two-way TLS authentication and outlines the steps required for a successful setup.

Support Tips

This article covers the frequently asked questions (FAQs) related to Open UX for Temenos Journey Manager. It includes documentation access, supported frameworks, available SDKs, exchange component compatibility, sandbox availability, Postman collections, and the latest version information. Additionally, it outlines Temenos’ roadmap for Open UX improvements in upcoming Journey Manager (TJM) releases.

Support Tips

This article addresses the issue of the background save feature failing in Maestro forms when using the Form.backgroundSave() API. Customers may encounter the error message 'Possibly unhandled rejection: Save is disabled.' on certain pages. This article explains the root cause, provides reproduction steps, and offers resolution and a workaround.

Support Tips

When working with Temenos Journey Manager (JM), there may be instances where specific files cannot be directly uploaded to the platform. To address this, hosting files externally through a CDN, AEM, or your web server ensures accessibility and security.

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