Troubleshooting

Common issues

My form won't submit

Check to see if the Narrative is defined correctly. You need at least one Page for which allowSubmit evaluates to true with no possible next pages.

Background saves are causing errors

Background saves are not supported when using a Journey Narrative.

There is no way for the Narrator to detect the difference between a user initiated event (such as clicking the Next button) and an automatic event such as a background save. This means every background save causes the application to progress ahead in the Narrative.

Additionally, background saves are generally considered bad practice as they're an event which is neither initiated nor expected by the user.