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Version: 18.11 (EOL)

Introduction to Journey Workspaces

Overview​

Journey Workspaces is a Temenos Journey Manager (TJM) module providing an application management portal. Currently, Workspaces allows processing staff to review pending applications that require manual intervention as part of the application workflow. In the future, Workspaces will be expanded to cover more areas of interest related to Journey Manager (JM) applications.

Workspaces has been completely redesigned, adding powerful filtering capabilities based on new Journey Manager REST APIs. This will enable application processing staff to find the applications they need quickly.

Prerequisites​

To deploy and configure Journey Workspaces in your JM environment, you need access to the following resources.

  • Journey Manager 18.11 or later.
  • A Journey Manager user account with privileges for deploying and configuring WAR files.
  • A Journey Workspaces WAR file. (Ask your TJM client services contact how to request a copy of this file.)
note

If you are deploying Workspaces in a TJM cloud hosting environment, contact the TJM cloud hosting team for assistance in configuring the Apache proxy settings to access the Workspaces portal after deployment.

It is assumed you are proficient with the Temenos Journey Manager (TJM) platform, collaboration jobs, scripting with Groovy / Fluent functions, and setting up forms in Journey Manager. If you're unfamiliar with any of these, you can find about them on the TJM resources website, or contact us to discuss e-Learning and instructor-led training options.

Supported web browsers​

Workspaces works with current versions of the following web browsers.

  • Chrome
  • Firefox
  • Microsoft Edge

Got a question?​

If you can't find what you're looking for in this documentation, we've got some more ways to help you.

  • We've prepared a curated list of commonly-asked Workspaces questions in our Workspaces FAQ.
  • You can also check the Q&A on the Journey Manager resources website.

If you still haven't found what you're looking for:

Conventions​

The following conventions are used in this documentation.

ConventionExample
Defined terms (see Terminology below) are displayed as shown, and in bold font when introduced.The Details View shows task details. To display the Details View, click a transaction.
User interface elements are displayed in bold font.Click Import to complete the WAR file deployment.

Terminology​

The following defined terms are used in this documentation.

TermMeaning
Applicants cardThe section of the Details View that shows key information about the applicants.
ConfigureDetermine how a Journey Workspaces instance behaves by defining application-level parameters, attributes or properties. For example, define Workspaces space attributes in TM, define attribute values in the space JSON property. Note that only users with appropriate permissions can access and make changes to configuration options.
CustomizeEnd-user control of the Workspaces user experience via Workspaces product features; for example, select a UI language.
Details ViewA Workspaces view showing comprehensive information for a selected transaction. To display the Details View, click a transaction in the List View. In the Workspaces User Guide, this is referred to as the Details Page.
Integrations cardThe section of the Details View which shows information for the various integrations that are configured in Workspace. In the Workspaces User Guide, this is referred to as the Assessments Card.
Key Info cardThe top panel of the Details View containing key information about the transaction.
List ViewA Workspaces view showing an adjustable list of transactions available to the logged-in user.
TMJourney Manager
TransactionA single item in the List View table. The Details View shows comprehensive information for a single transaction. Also referred to as a Task.