Version: 24.10
GET Portal Help Desk
Retrieve the list of help desk transactions similar to what the help desk page on a Journey Manager user space displays.
Request
HTTP request
GET https://<JM_SERVER>/manager/secure/rest/transactions/v1/portal/help-desk
Parameters
The table below shows the set of request parameters that can be used as additional search criteria. If multiple parameters are specified, all of them are applied to the result set.
All parameters are optional except where otherwise indicated.
Parameter | Description |
---|---|
formStatus | Filter on the form status of the submission. Values: Assigned , Opened , Saved , Submitted , Completed , Cancelled , Abandoned |
includeAnonymousSubmissions | Whether to include anonymous transactions. By default, anonymous transactions are included. Values: true , false |
includeAuthenticatedSubmissions | Whether to include authenticated transactions. By default, authenticated transactions are included. Values: true , false |
keyword | Include only those transactions that fit the keyword. |
portalName | Filter on the name of the space for which help desk submissions are to be retrieved. Note: portalName is required when invoking the service mounted on the management console; that is, for the context path /manager . |
startDate | The search start date. Format: yyyy-MM-dd |
Response
If successful, this operation returns a response with a HTTP 200 OK
status code.
Example
Example request
GET https://transact.maguire.com/manager/secure/rest/transactions/v1/portal/help-desk?portalName=Maguire&formStatus=Submitted
Example response
[
{
"id": 69033,
"trackingCode": "HX4BG7",
"receiptNumber": "smartform-test-1",
"submitKey": "0cedffee9c9af536c24315fc06a9330b",
"taskFlag": false,
"formCode": "smartform-test",
"formName": "SmartForm Test",
"formVersion": "1.0",
"clientCode": "MACQUARIE",
"clientName": "Macquarie",
"portalName": "Maguire",
"fieldWorkerFlag": false,
"testMode": false,
"formStatus": "Submitted",
"timeRequest": "2015-09-07T10:31:02+10:00",
"timeSubmission": "2015-09-07T10:31:23+10:00",
"timeLastUserActivity": "2015-09-07T10:31:24+10:00",
"timeToSubmitSec": 22,
"ipAddress": "123.134.145.156",
"referer": "https://transact.maguire.com/maguire/landing.htm?formCode=smartform-test",
"userAgent": "AcroForms",
"userAgentBrowser": "AcroForms Unknown",
"userAgentBrowserType": "AcroForms",
"userAgentBrowserVersion": "Unknown",
"userAgentDeviceType": "Unknown",
"userAgentOs": "Unknown ",
"userAgentOsType": "Unknown",
"userAgentOsVersion": "Unknown",
"paymentStatus": "Required",
"paymentType": "Credit/Debit Card",
"paymentTotal": 49.0,
"deliveryStatus": "Not Ready",
"dataDeleted": false
},
{
"id": 69031,
"trackingCode": "6QZ6JD",
"receiptNumber": "smartform-pdf-test-50",
"submitKey": "bc47ba43993152ec2503167ce117c75a",
"taskFlag": false,
"formCode": "smartform-pdf-test",
"formName": "SmartForm PDF Test",
"formVersion": "1.0",
"clientCode": "maguire",
"clientName": "Maguire",
"portalName": "Maguire",
"fieldWorkerFlag": false,
"testMode": false,
"formStatus": "Submitted",
"timeRequest": "2015-09-07T10:29:11+10:00",
"timeSubmission": "2015-09-07T10:29:29+10:00",
"timeLastUserActivity": "2015-09-07T10:29:29+10:00",
"timeToSubmitSec": 18,
"ipAddress": "123.134.145.156",
"referer": "https://transact.maguire.com/manager/admin/form/form-search.htm?_wid=d51",
"userAgent": "AcroForms",
"userAgentBrowser": "AcroForms Unknown",
"userAgentBrowserType": "AcroForms",
"userAgentBrowserVersion": "Unknown",
"userAgentDeviceType": "Unknown",
"userAgentOs": "Unknown ",
"userAgentOsType": "Unknown",
"userAgentOsVersion": "Unknown",
"attachmentsStatus": "Required",
"paymentStatus": "Required",
"paymentType": "Credit/Debit Card",
"paymentTotal": 39.95,
"dataExtracts": {
"Given Name": "Test",
"Family Name": "User",
"Email": "[email protected]"
},
"deliveryStatus": "Not Ready",
"dataDeleted": false
},
{
"id": 69030,
"trackingCode": "Z4QJWA",
"receiptNumber": "smartform-pdf-test-49",
"submitKey": "8fc87249c79ca45cb083879b678133b1",
"taskFlag": false,
"formCode": "smartform-pdf-test",
"formName": "SmartForm PDF Test",
"formVersion": "1.0",
"clientCode": "maguire",
"clientName": "Maguire",
"portalName": "Maguire",
"fieldWorkerFlag": false,
"testMode": false,
"formStatus": "Submitted",
"timeRequest": "2015-09-07T10:27:59+10:00",
"timeSubmission": "2015-09-07T10:28:48+10:00",
"timeLastUserActivity": "2015-09-07T10:28:48+10:00",
"timeToSubmitSec": 79,
"ipAddress": "123.134.145.156",
"referer": "https://transact.maguire.com/manager/admin/form/form-search.htm?_wid=d51",
"userAgent": "AcroForms",
"userAgentBrowser": "AcroForms Unknown",
"userAgentBrowserType": "AcroForms",
"userAgentBrowserVersion": "Unknown",
"userAgentDeviceType": "Unknown",
"userAgentOs": "Unknown ",
"userAgentOsType": "Unknown",
"userAgentOsVersion": "Unknown",
"attachmentsStatus": "Required",
"paymentStatus": "Required",
"paymentType": "Credit/Debit Card",
"paymentTotal": 39.95,
"dataExtracts": {
"Given Name": "First",
"Family Name": "Last"
},
"deliveryStatus": "Not Ready",
"dataDeleted": false
}
]