Use this page to explore all our Temenos Journey Manager learning resources.
We have curated the resources into role-based categories, to make it easier for employees, customers and partners alike.
Select the most suitable role to explore our helpful links to a variety of high level topics, tools and courses relevant to the role.
TJM Platform Champion
Understand all the components of the platform, and how they can be used to develop solutions to solve the needs of the client's business.
What does the TJM Platform Champion do?
The TJM Platform Champion is an advocate for the TJM Platform and accompanying solutions within an organization. This person believes in the software's value and benefits, and actively promotes its adoption across various departments. A software champion works to garner support, facilitate training, and provide resources to ensure successful implementation.
The champion is often the go-to expert for questions about the software, and they play a key role in bridging the gap between the software provider and the company's internal users.
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Getting Started
- Sign up to the TJM Resources website to view all product documentation and API documentation, access the Q&A forum, and view all Announcements (login or register to access).
- Sign up to the TJM Resources website > Downloads section (login and request access if not visible).
- Sign up for the Temenos Support Portal.
- Sign up for the TJM Sandbox environment.
Pre-requisites
- None.
Reading List
| TJM Platform | Platform Overview | |||
| Manager | Manager Landing Page | Manager Overview | ||
| Maestro | Maestro Landing Page | Maestro Overview | ||
| Exchange | Exchange Landing Page | Exchange Overview | Exchange Package List | |
| Analytics | Analytics Landing Page | Analytics Overview | ||
| Workspaces | Workspaces Landing Page | Workspaces Overview | Workspaces Demo | |
| Solutions | Solutions Landing Page | |||
| Operations | Operations Portal | |||
| Technical Docs | API docs | SDK Docs |
Videos
TJM Platform Overview Course on TLC
We highly recommend the instructor-led training courses that are offered in face-to-face classrooms or remotely via Teams. If you require an introduction to the Temenos Journey Manager platform, we strongly suggest organising classroom training.
| Delivery Types | Onsite or Remote Delivery, Self-paced (coming soon) |
| Role | Project members, Architects, Form Designers, and Developers who are new to the TJM platform |
| Length | 2 hours |
| Course Type | Theory and Demos |
| Request Course |
Course Topics
| Day 1 |
| Describing Journey Maestro |
| Describing Journey Manager Dashboard |
| Describing Journey Exchange |
| Describing Journey Manager Analytics |
| Describing Journey Manager Workspaces |
| Describing Solutions |
Sandbox
- Request access via
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Assessment Exam
- None required.
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Form Builder - UX Designer
Journey Maestro is the UX design tool for Journey Manager. The Form Builder is responsible for designing and building the application forms, and deploying them in Journey Manager.
Learn about Maestro our UX design and development tool.
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Pre-requisites
- Overview Course
Participants should be familiar with the following:
- Javascript
- HTML
- Data formats like XML and JSON.
Reading List
| Maestro Intro | Manager Landing Page | Maestro Overview | ||
| Maestro Concepts | Forms | Components | Rules | Brands |
| Maestro Building Forms | Maestro Editor | Design View | Code View | Multi-lingual Forms |
| Maestro Managing Forms | Deployment | Source Code Management | Multi-Device Layout | Maestro API |
| Technical Docs | API docs | SDK Docs |
Videos
TJM Form Builder Course on TLC
We highly recommend the instructor-led training courses that are offered in face-to-face classrooms or remotely via Teams. If you require a thorough understanding of the Temenos Journey Manager platform, we strongly suggest organising classroom training.
| Delivery Types | Onsite or Remote Delivery, Self-paced (coming soon) |
| Role | Form Designers and Developers |
| Length |
|
| Course Type | Combination of Hands-on Exercises, Demos, and Theory |
| Book Course |
|
Topics Covered
You will build a dynamic form that is used in the Platform Developers course to approve or reject an onboarding request. The course walks through the design and development steps: starting with the basic design components and moving to more complex development.
| Day 1 | Day 2 |
| Platform Overview (optional) | Libraries and Shared Components |
| Getting Started with Maestro | Data-Driven Components |
| Working with Components | Multi-Language Forms and Dynamic Branding |
| Adding Functionality with Rules | Working with Fluent Functions |
| Personalizing the Form using AngulerJS | Preparing the Form for Journey Manager |
| Working with Repeatable Data |
Sandbox
- Request access via
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Assessment Exam
{show accesslevels="Partner Plus,POs,Knowledge,Super Users"}
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- Published Soon
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Platform Developer
The Platform Developer builds services used in a Journey Manager application. They use their developer skills to leverage the TJM platform framework and Fluent APIs to access data from within the platform and using 3rd party services. The Platform Developer also needs to be across the various solution frameworks used for TJM solutions, such as the Narrator, Dispatcher and Decision Framework.
Learn about the Manager server environment and hosting forms and services.
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Pre-requisites
- Overview Course
- Form Builder Course
Participants should also be familiar with the following:
- Integrated Development Environments (IDE) for Java (Eclipse or IntelliJ)
- Java
- API calls.
Reading List
| Manager | Manager Landing Page | Manager Overview | |||
| Manager Setup | Organisations | Form Spaces | Forms | Services and Service Connections | System Event Publisher |
| Exchange | Exchange Landing Page | Exchange Overview | Exchange Package List | ||
| Workspaces | Workspaces Landing Page | Workspaces Overview | |||
| Analytics | Analytics Landing Page | Analytics Overview | |||
| Technical Docs | SDK Docs | API docs |
Videos
TJM Platform Developer Course on TLC
We highly recommend the instructor-led training courses that are offered in face-to-face classrooms or remotely via Teams. If you require a thorough understanding of the Temenos Journey Manager platform, we strongly suggest organising classroom training.
| Type of Delivery | Onsite or Remote Delivery, Self-paced (coming soon) |
| Role | Java Developers |
| Length |
|
| Course Type | Combination of Hands-on Exercises, Demos, and Theory |
| Book Course |
|
Course Topics
This course takes the form created in the Maestro Form Builders course, adding additional functionality by leveraging the TJM platform framework and Fluent APIs. You will access data from within the platform and from 3rd party endpoints. You will also create a review and approval workflow as part of the onboarding application. Finally, we will leverage the framework to build a quick solution by introducing the Narrator tool.
| Day 1 | Day 2 |
| Configuring Forms and Properties | Managing Data |
| Developing Services Part 1 | Working with Collaboration Jobs |
| Using the Maven SDK | Introduction to Work Spaces |
| Developing Services Part 2 | Introduction to Narrator and Solutions |
Sandbox
- Request access via
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Assessment Exam
{show accesslevels="Partner Plus,POs,Knowledge,Super Users"}
{show-else}
- Published Soon
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Analytics User
This course is an introduction to the Analytics dashboard and how it can be used by developers and business users to improve the completion rate for your application. In addition to reviewing the dashboard, we will look how to plan for Analytics in your application and the importance of using the A/B testing capabilities of the platform as a means of continuous improvement.
Learn how to analyse and optimise your applications.
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Pre-requisites
- Overview Course
Reading List
| Analytics Landing Page | Analytics Overview |
| Dashboard View | Timeline View |
| Dropoff View | Field Analysis View |
| Data Export View | Custom Reports View |
| User Journey View | Collaboration Jobs View |
Videos
TJM Analytics Course on TLC
We highly recommend the instructor-led training courses that are offered in face-to-face classrooms or remotely via Teams. If you require a thorough understanding of the Temenos Journey Manager platform, we strongly suggest organising classroom training.
| Type of Delivery | Onsite or Remote Delivery, Self-paced (coming soon) |
| Role | Form/Application Designers, Platform Developers, Project members |
| Length | 4 hours |
| Course Type | Combination of Demos and Theory |
| Book Course |
|
Course Topics
This course is an introduction to the Analytics dashboard and how it can be used by developers and business users to improve the completion rate for your application. In addition to reviewing the dashboard, we will look at how to plan for Analytics in your application and the importance of using the Analytics Views and the A/B testing capabilities of the platform as a means of continuous improvement.
| Day 1 |
| Describing Journey Analytics Role in the Application Lifecycle |
| Planning for Analytics and Continuous Improvement |
| Describing Milestones and Segments |
| Planning Analytics for Your Application |
| How to use A/B Testing with Analytics |
| Working with Analytics Interfaces |
Sandbox
- Request access via
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Assessment Exam
- Published soon.
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Solution Architect
The Solution Architect is an expert in the TJM Platform, from designing and developing the UX for the forms, calling services as a Platform Developer, understanding the implications of the analytics derived from user's behaviour, and configuring the Workspaces module to create customised back office workflows for bank staff.
What does the Solution Architect do?
A Solution Architect is engaged to build new custom solutions, or customise and support existing customer solution packs like Springboard or Origination solutions. They need a sufficient knowledge of the TJM Platform to be able to customise any existing custom or packaged solution, such as a Springboards or Originations.
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Pre-requisites
- Overview Course
- Form Builder Course
- Platform Developer Course
- Analytics Course
- Workspaces Course
Successful completion of the following TJM Assessment Exams:
- Form Builder
- Platform Developer
- Analytics User
- Workspaces Developer
Reading List
| Springboard Docs | Springboard docs (request access) | Partner docs (request access) | Springboard Developer Guide (request access) |
| Technical Docs | API docs | SDK Docs |
Videos
- Video Library
- Manager Videos
- Exchange Videos
- Workspaces Videos
- Analytics Videos
- SDK Videos
- Springboard and originations videos (request access)
- Originations videos (request access)
TJM Solution Architect Course on TLC
We highly recommend the instructor-led training courses that are offered in face-to-face classrooms or remotely via Teams. If you require a thorough understanding of the Temenos Journey Manager platform and solutions, we strongly suggest organising classroom training.
| Delivery Types | Onsite or Remote Delivery, or Blended |
| Role | Solution Architect, Full Stack Platform Developer |
| Length |
|
| Book Course |
|
Solution Architect Course Topics
| Day 1 | Day 2 | Day 3 | Day 4 | Day 5 |
| Platform Overview | Libraries and Shared Components | Configuring Forms and Properties | Managing Data | Analytics Overview |
| Getting Started with Maestro | Data-Driven Components | Developing Services Part 1 | Working with Collaboration Jobs | Planning for Analytics |
| Working with Components | Multi-Language Forms | Using the Maven SDK | Introduction to Narrator | Overview of Operations and System Settings |
| Adding Functionality with Rules | Working with Fluent Functions | Developing Services Part 2 | Introduction to Work Spaces | |
| Personalizing the Form using AngularJS | Preparing the Form for Journey Manager | TJM Originations Overview | Workspaces Configuration | |
| Working with Repeatable Data |
TJM Originations Technical Essentials Course Topics on TLC (4 hours)
| Day 1 | Day 2 |
| Platform Overview | Walkthrough of the key service calls and data flow |
|
High-level description of Digital Application Framework/Architecture
|
Identify key milestones and decision points. Following the data flow. |
| Branding | Configuration vs. Scripting |
| Initiating a TJM Origination project |
Identify and demonstrate configuration scenarios and where scripting vs. configuration is required related to:
|
|
CI/CD Process Requesting a Project Template Review of assets |
Configuring and Deploying Workspaces How to configure and deploy a Workspaces form with custom cards |
Sandbox
- Request access via
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Assessment Exam
- Published soon
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Operations or DevOps User
On-premise customers are responsible to monitoring and maintaining their own test and production environments, upgrade and update their systems, maintaining roles and responsibilities, troubleshoot common issues, set up best practices, and dictate the relevant security processes.
What does the Operations or DevOps User do?
The Operations or DevOps User is usually a customer responsible for their own on-premise environment, a partner managing their own on-premise development environment, or a partner supporting a client's TJM environments.
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Pre-requisites
- Overview Course
Reading List
| Operations Overview | Operations Portal Overview |
| System Logs | Error Logs |
TJM Operations (DevOps) Course on TLC
We highly recommend the instructor-led training courses that are offered in face-to-face classrooms or remotely. If you require a thorough understanding of the Temenos Journey Manager platform, we strongly suggest organising classroom training.
| Delivery Types | Onsite or Remote Delivery, Self-paced (coming soon) |
| Role | Administrators, DevOps |
| Length | 2 - 4 hours |
| Book Course |
|
Course Topics
|
Day 1 |
|
Journey Manager Environments |
| Monitoring |
| User Provisioning |
| Best Practices and Maintenance |
| Upgrades and Updates |
| Troubleshooting |
| Most common issues |
Sandbox
- Request access via
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Assessment Exam
{show accesslevels="Partner Plus,POs,Knowledge,Super Users"}
{show-else}
- Published Soon
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TJM Implementation Partner
TJM Implementation Partner resources need to be proficient in all aspects of the TJM Platform, to successfully build and deliver solutions for Temenos Journey Manager customers.
What does the TJM Implementation Partner do?
The TJM Implementation Partner uses Maestro to design the UX, has a deep understanding of how to implement Manager and the required services and Exchange packages, understands how to optimise the application data presented in Journey Analytics, knows how to build and configure Journey Workspaces workflows, and has be experience to implement these solutions for a TJM customer.
A TJM Implementation Partner also needs to:
- Be proficient in standard project management practices, such as requirements gathering, setting project timelines, identifying project milestones and integrating and interacting with 3rd party service providers.
- Be able to successfully demonstrate the ability to either independently implement solutions for TJM customers, or implement in conjunction with a Temenos project team.
Collaborative Implementation
- We offer a Collaborative Implementation Offering (CIO) for TJM Partners https://temenosgroup.sharepoint.com/sites/OpenforGrowth/SitePages/What-is-a-Collaborative-Implementation-Offering-.aspx.
- Our partner enablement plan assumes that any partner that doesn’t already have senior resources with experience implementing TJM projects will engage Temenos for a collaborative implementation.
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Getting Started
- Sign up to the TJM Resources website to view all product documentation and API documentation, access the Q&A forum, and view all Announcements (login or register to access).
- Sign up to the TJM Resources website > Downloads section (login and request access if not visible).
- Sign up for the Temenos Support Portal.
- Sign up for the TJM Sandbox environment.
This email address is being protected from spambots. You need JavaScript enabled to view it. of your own TJM DEV environment for building new, or customising existing, customer solutions.
Pre-requisites
- Overview Course
- Form Builder Course
- Platform Developer Course
- Solution Architect Course
- Operations Course
Successful completion of all TJM assessment exams:
- Form Builder
- Platform Developer
- Analytics User
- Workspaces Developer
- Solution Architect
- Operations
Competencies
TJM Implementation Partner resources need to be proficient in the following specialty areas, and these areas can be learned somewhat independently. It’s possible to become an expert in any of these areas with only a shallow understanding of the others, so as standard practice, multiple partner resources are needed to collectively cover the following competencies:
- UX design
- Form development
- Groovy service development
- Exchange components
- TAF – Narrator, Dispatcher, Decision Framework
- Journey Manager features and concepts like save/resume, scheduled jobs, delivery channels, email queue
- Receipts
- Workspaces
- Collaboration jobs
- Security managers and SSO
- Analytics
- Solution packs (Springboard, Originations) or Custom solutions
Reading List
| Implementation Partner Developer Guide | Springboard Developer Guide | Origination Solutions Docs |
| Partner Docs | API docs | Solution Docs |
Videos
- Springboard demo videos (request access)
- Originations solutions videos (request access)
- Master Demo System (MDS) videos and resources
Sandbox
- Request access via
This email address is being protected from spambots. You need JavaScript enabled to view it. - Or request deployment of your own TJM DEV environment via
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Assessment Exam
- Successfully build and implement a sample solution for assessment by the TJM Solutions Team.
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