Version Date Released Features and Enhancements Resolved Issues Downloads
20.05.1 30 Aug 2021
20.05.0 26 June 2020

Overview

Journey Workspaces 20.05.0 is now generally available. This new Workspaces release, which is intended to be compatible with Journey Manager (JM) 19.05 or higher, utilizes powerful new REST APIs from the compatible Journey Manager platform releases.

This release includes many new features and enhancements such as an improved deployment process that supports integration with your CI/CD processes, task-specific actions that help you to be sure you’re acting on the right task, a new focussed search feature that makes searching on specific application data more efficient, and many more minor enhancements based on client services feedback.

Getting Started

Prerequisite

An environment running Journey Manager 19.05 or higher.

Deployment

The Journey Workspaces 20.05 application is deployed as an Open UX form using a command-line interface tool. For details, see Deploy and configure Workspaces.

Migration from 19.11

There are some minor changes to the structure of the configuration which require care to be taken while migrating from Workspaces 19.05 or 19.11. For details, refer to the Workspaces 19.11 to 20.05 migration guide.

What is Journey Workspaces?

Journey Workspaces is a review and approval portal for banking staff, designed to support resolution and customer service activities for account opening and onboarding.

Workspaces enhances the bank customer experience and improves banking staff productivity by increasing efficiency and accuracy of the application review process, often a source of onboarding delays and customer dissatisfaction.

Journey Workspaces is an integral module of the Journey Manager platform, designed to create outstanding banking customer acquisition and onboarding journeys.

Who are the Targeted Users?

Workspaces 20.05.0 provides features for several user types or personas.

Review

Processing Staff

Workspaces offers review capabilities for pending applications that need manual action

Support

Helpdesk Staff

Workspaces allows support staff to find applications quickly and easily when responding to einquiries

Assist

Assisted Channel Staff

Workspaces allows assisted channel staff to kick start the application process and track application progress

Manage

Managers / Supervisors

Workspaces provides tasks management capabilities for managers

What's New?

The Workspaces 20.05 release includes several new features and improvements.

Improved build and deployment process

An improved build and deployment process for Workspaces that supports seamless integration to your dev-ops practices such as CI/CD

Task-specific actions

Task-specific actions are presented alongside each task in an application to give you confidence you are acting on the right task

Focused search

A new focused search option that lets you search on a specific application data item and get results faster

Improved UI / UX

A fresh new user interface for an improved user experience

Improved custom card configurations

Improved custom card configuration including permission control and an option to hide empty/null data

Improved session logout

Automatic session logout after a defined period of inactivity

Date picker enhancements

Enhancements to the date picker to support single date selection and custom date formats

Enhanced search/filter behavior

New search/filter behaviour on the List pages: the latest search/filter is retained in each space until cleared or the session ends

Enhanced application assignment

The assignee full name is displayed when assigning a task to a user

Enhanced application listing

An enhanced view configuration extending control over line wrapping in data tables

Enhanced documents panel

Attachment name is now included for each item in the Documents panel

Release Details

20.05.1

Resolved Issues

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20.05.0

Features and Enhancements

Key

Summary

Description

NWS-1483 Workspaces Open UX application

The Workspaces 20.05 front-end application is built and deployed in Journey Manager as an Open UX form. This change allows seamless integration with your dev-ops practices such as CI/CD.

For more details refer to the Workspaces technical documentation to get started.

NWS-1481 Enhancements to Workspaces actions

Task-specific actions are presented alongside each task in an application to give you confidence that you are acting on the right task.

This enhancement together with the revamped application timeline now allows seamless switching between tasks within the application and also added an ability to act on actions pertaining to each task.

NWS-1482 UI / UX revamp Workspaces 20.05 introduces a fresh new user interface and improved user experience that are aligned with the unified Temenos product experience.
NWS-1479 Workspaces feature enhancements The following enhancements are included in the Workspaces 20.05.0 release.
  • A new focused search option that lets you search on a specific application data item and get results faster
  • New search and filter behavior on the List pages: the latest search/filter selections are retained in each space until cleared or the session ends
  • Improved custom card configuration including permission control and an option to hide empty/null data
  • Automatic session logout after a defined period of inactivity
  • Enhancements to the date picker to support single date selection and custom date formats
  • Enhancements to the relative date format
  • Implemented an Apply button for the filter panel
  • The assignee full name is displayed when assigning a task to a user
  • An enhanced view configuration extending control over line wrapping in data tables
  • Attachment name now included for each item in the Documents panel
  • Raw comments can be passed to the decision modal
  • An enhanced custom card that supports links with type download
  • Receipts now support custom receipts URL
  • Implemented page reload on dismissing a modal window
  • Implemented a function to close a modal window using post message call

Resolved Issues

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Downloads 

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