Version Date Released Features and Enhancements Resolved Issues Downloads
19.11.8 10 September 2020
19.11.7 3 August 2020
19.11.6 24 April 2020
19.11.5 22 April 2020
19.11.4 6 April 2020
19.11.3 20 March 2020
19.11.2 12 March 2020
19.11.1 29 January 2020
19.11.0 13 December 2019

Overview

Journey Workspaces v19.11.0 is now generally available. This new Workspaces release utilizes powerful REST APIs from the Journey Manager platform and is intended to be compatible with both Journey Manager v19.05 and v19.11.

This release includes many new features and enhancements targeted at processing agents, helpdesk agents, assisted channel staff and group managers, such as enhancements to the multi-applicant / multi-product interface, enhancements to the supported actions, a new SLA reporting feature, the ability to recover and withdraw applications, improvements to the console error reporting for debugging, and many more minor enhancements based on client services feedback.

Prerequisite – An environment running Journey Manager v19.05 / v19.11.

Note: There are some minor changes to the structure of the configuration which require care to be taken while migrating from Workspaces v19.05 to v19.11. For details, refer to the migration guide in the Workspaces technical documentation.

What is Journey Workspaces?

Journey Workspaces is a review and approval portal for banking staff, designed to support resolution and customer service activities for account opening and onboarding.

Workspaces enhances the bank customer experience and improves banking staff productivity by increasing efficiency and accuracy of the application review process, often a source of onboarding delays and customer dissatisfaction.

Journey Workspaces is an integral module of the Journey Manager platform, designed to create outstanding banking customer acquisition and onboarding journeys.

Who are the Targeted Users?

Workspaces v19.11.0 provides features for several user types or personas.

reviewReview

Processing Staff

Workspaces offers review capabilities for pending applications that need manual action

Support

Helpdesk Staff

Workspaces allows support staff to find applications quickly and easily when responding to enquiries

Assist

Assisted Channel Staff

Workspaces allows assisted channel staff to kick start the application process and track application progress

Manage

Managers / Supervisors

Workspaces provides tasks management capabilities for managers

What's New?

The Workspaces v19.11 release includes a number of key new features and improvements.

whatsnew-1911-1

Multi-applicant / multi-product interface

An improved interface for viewing applications with multiple applicants and products
whatsnew-1911-2

Workspaces actions

Enhancements to the supported actions that now offers custom actions and permission control
whatsnew-1911-3

Withdraw an application

The ability to withdraw a saved application from Workspaces
whatsnew-1911-4

Recover an application

The ability to recover an abandoned application from Workspaces
whatsnew-1911-6 Console error reporting Detailed console reporting of configuration errors that eases the effort required by solution builders to debug configuration issues
whatsnew-1911-6 Application SLA The ability to add a visual indicator in the application listing screen to keep track of crucial service indicators like application SLA
2275 Documents card An enhanced documents card interface and configuration that supports options to include / exclude certain documents using pattern matching
0083 Templates Improved out-of-the-box templates for processing staff, helpdesk staff, assisted channel staff and manager personas

Release Details

19.11.8

Resolved Issues

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19.11.7

Features and Enhancements

Key

Summary

Description

 

NWS-1847

 

Add a post message service for closing the modal window from external form

Minor enhancement to allow solution builders to close the modal from external forms using a simple post message call as below:

Code snippet:

window.parent.postMessage({close: true}, '*'); 

NWS-1864

Pass the locale settings to the modal screen

Minor enhancement to allow passing of Workspaces locale information to the forms rendered inside the modal window.

Code snippet:

var locale;

window.addEventListener('message', function(event) {
console.log(event);
locale = event.data.locale;

}, false)

Resolved Issues

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19.11.6

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19.11.5

Features and Enhancements

Key

Summary

Description

 

NWS-1630

 

Implement full name with the email address in the assign drop-down menu

Minor enhancement to display the user's name in the assign drop-down menu which will allow managers to easily locate the staff to assign the task

Resolved Issues

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19.11.4

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19.11.3

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19.11.2

Features and Enhancements

Key

Summary

Description

NWS-1582

Enhancements to custom card links with type download

 

Minor enhancement to the custom card to support new link type called "download"

Supported downloadable file formats - json, xml, docx, zip, jpeg, png, html, pdf 

NWS-1547

A refinement to space configuration to view corresponding transaction details

 

A minor enhancement that allows loading the same transaction as the one selected from the listing screen. 

This can be enabled at a space level by setting the attribute

"loadLatestTxn":false

NWS-1572

Enhancements to the keyword search

 

Modified the behavior of the search to explicitly press enter key after entering the keyword to search instead of automatically triggering the search after a brief pause in typing

Resolved Issues

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19.11.1

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19.11.0

Features and Enhancements

Key

Summary

Description

NWS-1200

Minor enhancements based on feature request

Minor fixes and enhancements based on the client services feedback for the 19.05 release

Key Items:

  • Fix the issue with single space in the config
  • Issue with hiding the empty custom card sections – Actions on table don't work as expected
  • Enhance the no roles / groups assigned scenario
  • Remove the word Task from Task views
  • Remove the tooltip on documents panel

NWS-1198

Recover the abandoned application

An ability to recover the abandoned application from Workspaces and put them into saved state

NWS-1199

Withdraw the saved application

An ability to withdraw the saved application from Workspaces and put them into abandoned state

NWS-1201

Timeline refinements

UI enhancements to the timeline component based on UI/UX research and feedback

NWS-1215

Improvements to the Workspaces error configuration

A new feature to get a detailed report in the browser console for configuration errors that eases the debugging process

NWS-1238

Enhancements to the multi applicant / product interface

Revamped the support for configuring the multi applicant/product interface in the Workspaces that offers easy access to applicant details and the products they have selected for the application process

NWS-1239

Enhancements to the Workspaces actions

Enhancements to the Workspaces actions that includes

  • Permission controls on the actions
  • Custom actions that can open links in an iframe
  • Upload attachments action can now be enabled without claiming the task at space level

NWS-1240

Feature enhancements based on client services requests

Enhancements based on the client services requests

Key Items:

  • Decoupled the createForm and formName attributes in the space property
  • Enhancements to passing parameter to the modal for view form action
  • Removed the title casing for the background checks data presentation
  • Increased the size of the modal width to 1000
  • Refinements to the duplicate checks for attachments
  • Filter attachments by regular expressions
  • Expand/Collapse for the modal screens in Workspaces

NWS-1241

SLA for the applications

An ability to have a visual indicator in Workspaces to denote the urgency of the applications to be processed which would aid in meeting the service level agreements defined (SLA) for the application

NWS-1243

Workspace framework enhancements

Enhancements the application framework

Key Items:

  • Material library upgrade to version 4
  • UI enhancements based on UI/UX feedback
  • Updated 19.11 templates for process, helpdesk, assisted channel and manage spaces
  • Upgraded date picker component

Resolved Issues

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Downloads 

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