Version Date Released Features and Enhancements Resolved Issues Downloads
19.05.9 4 May 2020
19.05.8 27 Mar 2020
19.05.7 17 Mar 2020
19.05.6 4 Feb 2020
19.05.5 20 Dec 2019
19.05.4 26 Nov 2019
19.05.3 21 Oct 2019
19.05.2 27 Sep 2019
19.05.1 31 July 2019
19.05.0 12 July 2019

Overview

Journey Workspaces v19.05.0 is now generally available. This new Workspaces release utilizes powerful new REST APIs from the Journey Manager v19.05 platform.

This release includes new features targeted at processing agents, helpdesk agents, assisted channel staff and group managers such as role-based access control, task management, application kick-start and many other enhancements to the Workspaces v18.11 release. You can view the Workspaces v19.05 Upgrade video to learn about the new and improved features in this release.

Pre-requisite – Environment running Journey Manager v19.05

What is Journey Workspaces?

Journey Workspaces is a review and approval portal for banking staff, designed to support resolution and customer service activities for account opening and on-boarding.

Workspaces enhances the bank customer experience and improves banking staff productivity by increasing efficiency and accuracy of the application review process, often a source of on-boarding delays and customer dissatisfaction.

Journey Workspaces is an integral module of the Journey Manager platform, designed to create outstanding banking customer acquisition and on-boarding journeys.

Technical documentation for the Workspaces v19.05 release is available, with an updated user guide available soon.

Who are the Targeted Users?

Workspaces v19.05.0 provides features for several user types or personas.

reviewReview

Processing Staff

Workspaces offers review capabilities for pending applications that need manual action

Support

Helpdesk Staff

Workspaces allows support staff to find any application that needs further assistance quickly and easily

Assist

Assisted Channel Staff

Workspaces allows assisted channel staff to kick start the application process and track application progress

Manage

Managers / Supervisors

Workspaces provides tasks management capabilities for managers

What's New?

The Workspaces v19.05 release includes a number of key new features and improvements.

whatsnew-1

Role based spaces

An improved interface for viewing applications with multiple applicants and products
whatsnew-2

Task management

Enhancements to the supported actions that now offers custom actions and permission control
whatsnew-3

Kickstart applications

The ability to withdraw a saved application from Workspaces
whatsnew-4

Key Info card

The ability to recover an abandoned application from Workspaces
whatsnew-1911-1 Multi applicant support Detailed console reporting of configuration errors that eases the effort required by solution builders to debug configuration issues
whatsnew-6 Application Timeline The ability to add a visual indicator in the application listing screen to keep track of crucial service indicators like application SLA
2275 Documents card An enhanced documents card interface and configuration that supports options to include / exclude certain documents using pattern matching
0083 Templates Improved out-of-the-box templates for processing staff, helpdesk staff, assisted channel staff and manager personas

Release Details

19.05.9

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19.05.8

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19.05.7

Features and Enhancements

Key

Summary

Description

NWS-1582

Enhancements to custom card links with type download

Type: Minor enhancement

Requested by HSBC Team

Status - Available

NWS-1572

Enhancements to the keyword search

Type: Minor enhancement

Requested by HSBC Team

Status - Available

NWS-1549

Support for custom relative date format

Type: Minor enhancement

Requested by HSBC Team

Status - Available

19.05.6

Resolved Issues

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19.05.5

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19.05.4

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19.05.3

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19.05.2

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19.05.1

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19.05.0

Features and Enhancements

Key

Summary

Description

NWS-893

Top level filter by scope

Allows workspaces to query for any transactions inside the organization (this will allow workspaces to co-exist with legacy workspace)

NWS-897

Compatibility check for IE 11 browser

IE 11 - Support

NWS-912

Enhancements to the custom card (key and link)

Custom card now supports links for key-value pairs and tables

NWS-954

Configuration driven user interface (Action buttons)

Added support for additional Workspaces configuration elements:

  • Actions
  • Global filters (Queue, Form name, Created date)
  • Key info section

 

NWS-960

Configuration driven user interface (Queue selector)

NWS-961

Configuration driven user interface (Views)

NWS-989

Configuration for the global filters

NWS-991

Configuration driven user interface (Key info section)

NWS-990

Develop the storybook for choosing the icons

Added icon storybook for picking icons for configurable items

NWS-1009

Configuration settings for preload contents in the listing screen

Added configuration setting for specifying whether to pre-load contents in the view

NWS-1013

Enhancements for loading the details screen for all spaces

 

NWS-1014

Enhancements for the search component in listing screen

 

NWS-1015

Enhancements to the documents component

 

NWS-1017

UI enhancements to filter button

 

NWS-1016

Enhancements to the application timeline component

 

NWS-1023

UI enhancements to the views

 

NWS-1033

 

Handling the timezone in workspace

Added support for timezone for fetching data from the system

NWS-1034

Handling the fallback for configuration mappings

Added fall-back support to the mappings in workspaces configuration

NWS-1036

Enhancement to the loading of the detail page cards

 

NWS-1037

Enhancements to the receipts viewer component

 

NWS-1038

Develop the task assignment for managers

 

NWS-1039

Develop the form creation for assisted channel

 

NWS-1040

Develop the view form action button

 

NWS-1048

Develop the permission controlled actions

Actions in Workspaces are controlled by business logic. Refer to the story for details.

NWS-1050

Enhancing the API error display

 

NWS-1051

Enhancements to the cards for multi applicants

 

NWS-1053

 

Build the workspaces templates for 19.05

Following out-of-the-box template support added:

  • Process
  • Helpdesk
  • Assisted Channel
  • Manage

NWS-1064

Custom name for the global filters

Added support for specifying custom name for global filters

NWS-1069

UI for the application timeline component

 

NWS-1070

Configuration settings for excluding job steps from timeline

Added support to exclude job steps from appearing in the timeline panel

NWS-1072

Enhancements to the workspaces theme

Temenos theme is the default workspaces theme

NWS-1077

Assign roles to the space configuration

Added support to control the spaces by user’s JM role

NWS-1080

Handling for unassigned workspace user roles

 

NWS-1083

Enhancements to the cards for multi applicants

 

NWS-1097

Handling for undefined global filter in space

 

NWS-1135

Traversing of deep json structures in the space property

Added support for mapping elements by parsing deep JSON in properties

NWS-1157

 

Global config 'spaces' to support group list

Added support to control the spaces by user’s group assignment in JM

NWS-1168

Change the email address to login name for task assignment

Added support to assign tasks based on user’s login name instead of email address

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Downloads 

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